Housing Counselor in Syracuse, New York at Syracuse Northeast Community Center

At Syracuse Northeast Community Center (SNCC) we engage, grow, and connect neighbors, supporting them in moving from emergency to self-reliance, health, and wellbeing.

NEHDA, an affiliate of SNCC, empowers the Northside community by promoting quality housing, fostering financial security for families, and supporting businesses.

SNCC is an equal-opportunity employer focused on developing a diverse staff to best serve the needs of all neighbors. NEHDA staff are SNCC employees.

The Housing Counselor supports neighbors in achieving housing security by:

• Connecting renters and landlords with community resources

• Promoting affordable housing, especially in the City of Syracuse

• Counseling around tenant-landlord disputes

• Addressing core housing concerns

• Performing Housing Quality Standards inspections

• Assisting in creating individualized housing action plans

• Identifying eligible participants for rental assistance and supporting applications

• Assisting in Foreclosure Prevention Program

• Connecting participants with other essential supports through referrals

• Providing sustained case management and continued engagement

• Support Tenants/Homeowners in obtaining and sustaining safe, healthy, affordable housing and in avoiding eviction/foreclosure

• Rental Site Visits with participants to view apartments, meet landlords and code officials, and assess housing quality

• Manage Caseload as directed by supervisor(s)

• Documentation of activities in required database(s) as directed by supervisor(s)

• Perform Outreach to participants throughout NEHDA’s service area

• Develop and Implement Workshops for tenants, landlords, and homeowners that promote sustained, safe, healthy, affordable housing

• Work collaboratively with the NEHDA and SNCC teams to support the overall needs of participants and promote opportunities

• Other Duties as Assigned and as directed by supervisor(s)

SNCC and NEHDA are equal-opportunity employers focused on developing a staff that reflects the community we serve and best supports the needs of neighbors.

● SNCC pays 85% of Individual Excellus Gold Healthcare plan

● SNCC pays 100% Individual Excellus dental plan

● NYS required sick leave PTO for first 90 days (1 hr earned every 30 hrs worked);

● 150 hours PTO annually (prorated) after 90 days of continuous employment

● SNCC 401(k) contribution of 4% and up to 1% match begins date of hire, vests after 1 year of continuous employment

● Support funded programs and services as directed by supervisor(s)

● Work Collaboratively with NEHDA staff and administration to serve the housing needs and refer for additional essential services

● Engage professionally with neighbors, businesses, and others

● Other duties as assigned by supervisor(s)

Requirements listed represent necessary abilities and skills. Modifications may be made to enable all individuals to perform the essential functions.

● HUD Certification highly preferred

● Outgoing personality and ability to interact effectively with others required

● Syracuse city resident with strong community connections preferred

● Relevant education and experience preferred

● Strong organization, time-management, and listening skills required

● Collaborative work ethic required

● Multi-lingual, multicultural abilities preferred

● Must have a reliable vehicle for travel within Syracuse and Onondaga County

● Must pass HUD exam within 90 days of hire

● Valid and clean NYS driver's license

● Able to pass criminal and DMV check upon hire

Regular use of computer, copier, phone, MS Office, Salesforce, and other software

● Ability to travel throughout service area, occasional exposure to outside weather

● Ability to work at a computer for extended periods and to attend meetings

● NEHDA staff are SNCC employees and follow all procedures in the SNCC Employee Handbook.

● This job description in no way states or implies these are the employee’s only duties. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor.

● SNCC reserves the right to revise job duties at any time at its sole discretion.

● All employment at SNCC is “at will.” Employees work closely with supervisors over a 90-day orientation ending with a performance evaluation.

● This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.