Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) based in United States.

The Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) will play a strategic role in shaping exceptional customer experiences from the earliest stages of the commercial journey.
This position combines operational expertise, customer experience strategy, and commercial partnership to help enterprise clients achieve successful outcomes.
The role will lead pre-sales scoping initiatives, ensuring service models, operational capabilities, and customer expectations are aligned before contracts are finalized.
Working across Sales, Product, Pricing, and Operations teams, this leader will transform complex requirements into scalable solutions that support growth.
The ideal candidate thrives in high-impact environments, balancing innovation with operational discipline to drive successful enterprise engagements.
With strong ownership and influence, this role will help define how future customers experience service excellence.

The Senior Manager, Client Experience (Pre-Sales Solutions & Scoping) will own the development and execution of pre-sales operational strategies, acting as a key bridge between commercial teams and operational delivery. This role requires strong business judgment, customer focus, and the ability to create scalable solutions while protecting operational efficiency.

• Lead pre-sales solution strategy by embedding operational expertise into enterprise sales cycles, RFP responses, and executive customer discussions.
• Manage and develop a sales-focused operational support function that demonstrates service capabilities as a competitive advantage.
• Partner with Sales, Product, Pricing, and Operations teams to simplify service offerings and create clear, scalable customer packages.
• Align operational delivery models with pricing structures, regional capabilities, and customer expectations to ensure accurate commercial positioning.
• Evaluate custom customer requirements and develop data-driven solutions that balance client needs, scalability, and business objectives.
• Establish operational checkpoints and governance processes to prevent scope misalignment, inaccurate commitments, and onboarding challenges.
• Create and maintain pre-sales resources, including capability documentation, service frameworks, and customer-facing operational materials.
• Act as the primary operational point of contact for commercial teams, providing expertise during strategic pipeline reviews and enterprise opportunities.
• Track and analyze pre-sales performance metrics, deal quality indicators, and operational readiness factors to improve decision-making.
• Build strong relationships across teams and serve as a trusted advisor during complex commercial negotiations.

The ideal candidate brings a strong background in customer experience operations, pre-sales strategy, or commercial solution design, with the ability to influence stakeholders and translate operational capabilities into compelling customer outcomes.

• 5–7+ years of experience in pre-sales solutions, customer experience operations, commercial scoping, technical account management, or similar roles.
• Experience working within SaaS, technology, business travel, or other complex enterprise service environments preferred.
• Proven ability to collaborate with sales organizations and support high-value enterprise sales cycles.
• Strong understanding of customer journey design, operational models, and scalable service delivery frameworks.
• Exceptional communication, negotiation, and relationship-building skills, with confidence engaging executive stakeholders.
• Ability to simplify complex operational concepts and communicate value-driven solutions effectively.
• Strong analytical skills, including experience using operational data, automation insights, and capacity models to guide decisions.
• Demonstrated ability to challenge assumptions, establish boundaries, and create solutions in fast-paced, revenue-focused environments.
• Strong problem-solving skills, sound judgment, and the ability to work independently with significant ownership.
• Experience managing cross-functional initiatives across global teams is highly valued.

• Competitive compensation package aligned with experience and market expectations.
• Comprehensive healthcare coverage and insurance benefits designed to support employees and their families.
• Retirement savings programs and opportunities to participate in equity plans.
• Flexible time off, company holidays, and paid parental leave.
• Wellness resources and mental health support programs.
• Connectivity and commuting support options where applicable.
• Exclusive travel-related perks and employee benefits.
• Opportunities for professional growth within a global, high-performance environment.
• Collaborative workplace culture focused on innovation, ownership, and career development.
• Access to global teams and opportunities to work on impactful enterprise initiatives.