Retail Manager in Boca Raton, Florida at EWC Corporate LLC

European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

COMPENSATION & BENEFITS

Annual Base Salary Range + Additional Compensation:

Commissions opportunities

Performance-based bonuses

Benefits

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank (Vacation, personal, and sick time)

Pet Insurance

Employee discounts (Free waxing services + 40% off retail products)

Short-term and long-term disability coverage

Employee Assistance Program (EAP)

Wellness program participation

What You'll Do

As the Spa Manager, you'll lead the day-to-day operations of the center while coaching and motivating your team to deliver exceptional guest experiences and achieve sales goals. This is a full-time, in-center leadership position.

Key Responsibilities

Lead, coach, and develop a high-performing team

Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.

Drive sales through coaching, goal setting, performance management and leading by example.

Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.

Monitor center performance, staffing, productivity, and profitability

Resolve guest concerns professionally and promptly

Ensure compliance with company policies, operational procedures, and brand standards.

Execute promotions, maintain visual merchandising and center cleanliness

Adapt to changing business needs and new initiatives

Qualifications

We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

2+ years of management experience (retail and/or beauty preferred, but not required)

Flexible availability is required to support business needs

Proven leadership, coaching, and team development skills

Strong communication, interpersonal, problem-solving, and decision-making abilities

Experience managing KPIs, budgets, and business performance

Comfortable using POS, scheduling, and guest management software

Passion for delivering exceptional guest experiences in a fast-paced environment

Ability to professionally resolve guest concerns with empathy and sound judgment

Physical Requirements

Ability to stand for extended periods, Lift/move up to 25 lbs, and reach items stored at various heights.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Scheduling Requirements

This is a full-time leadership role, flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.

Center Location

9982 Glades Road #G4 Boca Raton, FL 33433