Access Associate (Full-time, Days) in GENEVA, New York at Rochester Regional Health

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title: Access Associate

Department: Cardiology

Location: 833 Canandaigua Road Geneva NY 14

Hours Per Week: 40 - Full-time

Schedule: Monday-Friday, 8am-430pm

Required Qualifications

N/A

Preferred Qualifications

• Bachelor’s degree in business, social sciences, human resources, or equivalent preferred; equivalent combination of education and experience will be considered

• Minimum of two (2) years of relevant healthcare experience preferred

• Strong analytical, computer, organizational, customer service and communication skills

• For the transportation departments, knowledge of IDX and CCS is beneficial

• Strong written and verbal communication skills

Responsibilities

• General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; recognize and communicate any problems or issues related to scheduling practices

• Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures, etc.

• Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility or to their home address as needed

• ElderOne Only: Accurately document sick time and absenteeism for home care employees; provide input on annual home care caregiver employee evaluations; establish and maintain an annual vacation and time off schedule for assigned staff; maintain KRONOS scheduling

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.85 - $20.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.