Sales Training and Onboarding Manager in Southfield, Michigan at Open Dealer Exchange

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.

Summary

700Credit is looking for a reliable Sales Training & Onboarding Manager to join our team at our headquarters in Southfield, MI. As a Sales Training & Onboarding Manager, you will develop, deliver, and continuously improve onboarding, training, coaching, and sales enablement programs across the sales organization. This position will also ensure new and existing team members are equipped with the knowledge, skills, processes, and tools necessary to accelerate productivity, improve consistency, and drive revenue growth. The ideal candidate should have strong skills in instructional design, sales enablement, and cross-functional collaboration. These skills are essential for serving as a partner between Sales, Compliance, Implementation, Marketing, and Operations while supporting leadership through scalable learning programs, content development, and performance reinforcement.

Responsibilities

• Lead onboarding programs: Lead onboarding programs for all sales roles, including ISR, RAE, KAM, and Enterprise Sales, ensuring each new hire is set up for success from day one.
• Coordinate onboarding logistics: Coordinate onboarding activities with internal teams, including Salesforce access, phone system setup, system permissions, and sales tools and process documentation.
• Monitor onboarding effectiveness: Track onboarding effectiveness and ramp-up timelines, while creating and maintaining role-specific onboarding plans and learning paths.
• Develop sales training and enablement programs: Develop and deliver structured training programs focused on product knowledge, appointment setting, discovery and qualification, value-based selling, Salesforce documentation standards, pipeline management, objection handling, customer retention, and account growth.
• Facilitate training sessions: Facilitate recurring training calls, workshops, and skill development sessions to reinforce learning and support continuous improvement.
• Coordinate professional development initiatives: Coordinate initiatives such as sales training reinforcement, communication skills, and presentation skills development.
• Support mentorship and career development: Support mentorship initiatives and career development programs, assisting managers with foundational coaching and skill reinforcement.
• Develop sales content: Develop meaningful sales and account management content, including call guides, discovery frameworks, dealer engagement materials, value proposition messaging, and competitive positioning documents.
• Create talking points and conversation guides: Create standardized talking points and customer conversation guides to improve retention and growth opportunities.
• Collaborate cross-functionally: Coordinate training efforts with the Compliance and Implementation teams, support new product launches and partner enablement initiatives, and bridge knowledge gaps across departments to improve customer experience.
• Support leadership presentations and learning materials: Assist leadership with board presentations, executive decks, training videos, and AI-driven learning content.

Required Skills & Experience

• 3+ years of experience in sales training, onboarding, sales enablement, account management, inside sales, customer success, or a similar field of experience.
• Experience working within Salesforce CRM, including pipeline management, activity tracking, reporting, and documentation standards
• Ability to develop and deliver training programs for new hires and tenured employees
• Experience creating process documentation, learning materials, presentations, and coaching content
• Strong understanding of consultative selling, discovery, appointment setting, and account management principles

Preferred Skills & Experience

• Bachelor's degree in a field similar to Business Administration, Marketing, or Communications preferred, or equivalent professional experience accepted.
• Experience creating process documentation, learning materials, presentations, and coaching content
• Strong organizational skills with attention to detail
• Excellent presentation and facilitation skills
• Knowledge of the automotive industry