ACT TEAM LEAD in New Orleans, Louisiana at Resources for Human Development

Location: New Orleans, LA
Program: Assertive Community Treatment (ACT)
Employment Type: Full-Time
Sign-On Bonus: $2,000

The ACT Team Lead provides clinical, operational, and administrative leadership for a multidisciplinary Assertive Community Treatment (ACT) team serving adults with serious and persistent mental illness.

This position oversees program operations, regulatory compliance, staff supervision, service delivery, and financial performance while maintaining a small clinical caseload. The ACT Team Lead works collaboratively with team members, community partners, and stakeholders to ensure high-quality, person-centered services that promote recovery, stability, and community integration.

The successful candidate is a strong clinical leader who is passionate about supporting individuals with complex behavioral health needs while mentoring and developing staff.

Eligible new hires may qualify for a $2,000 sign-on bonus. Details will be provided during the hiring process.

• Competitive Compensation
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Company-Paid Training
• Wellness Programs

• Clinical Leadership Opportunities
• Professional Development and Continuing Education
• Multidisciplinary Team Environment
• Career Advancement Opportunities

• Help individuals achieve recovery and independence
• Lead a mission-driven team
• Improve outcomes for vulnerable populations
• Make a meaningful impact in your community

• Conduct initial assessments and develop individualized treatment plans.
• Evaluate consumer progress and update treatment interventions as needed.
• Maintain a caseload and provide direct clinical services as the primary clinician.
• Support consumers in achieving recovery, rehabilitation, and community integration goals.
• Ensure services are delivered in accordance with ACT standards and best practices.

• Provide supervision, coaching, mentoring, and support to team members.
• Participate in recruiting, interviewing, hiring, onboarding, and staff development.
• Conduct regular employee performance evaluations.
• Train staff on assessment processes, treatment planning, documentation, and service delivery.
• Organize, assign, and monitor workloads to ensure program effectiveness.
• Communicate agency policies, procedures, and expectations to staff.
• Support corrective action processes and performance improvement initiatives when needed.
• Ensure 24/7 crisis response coverage for program participants.

• Maintain oversight of regulatory and accreditation compliance requirements.
• Ensure medical records and documentation meet all clinical, legal, and regulatory standards.
• Develop and maintain staff schedules and coverage plans.
• Monitor program performance indicators and quality outcomes.
• Support program development and continuous quality improvement efforts.

Assist and guide staff in:

• Linking individuals to community resources and services.
• Monitoring service effectiveness and consumer progress.
• Crisis prevention and intervention.
• Problem-solving and advocacy.
• Building natural supports and informal community networks.
• Independent living and rehabilitation skill development.
• Peer support services and recovery-oriented care.

• Work collaboratively with assigned financial leadership to maintain program sustainability.
• Monitor expenditures and ensure responsible use of program resources.
• Support census growth and service utilization goals.
• Assist in identifying opportunities for operational efficiency and program enhancement.

One of the following is required:

• Master's Degree in Psychology, Social Work, Counseling, Nursing, Rehabilitation, Education, Psychiatry, or a related Human Services field; OR
• Master's Degree in another Human Services discipline plus qualifying experience.

• Minimum three (3) years of direct service experience working with adults in:
  • Mental Health
  • Substance Use Treatment
  • Intellectual and Developmental Disabilities
  • Healthcare
  • Juvenile Justice
  • Vocational Rehabilitation
  • Related Human Services Programs
• At least two (2) years of community-based treatment experience.

Must possess active clinical licensure as one of the following:

• LPC (Licensed Professional Counselor)
• LCSW (Licensed Clinical Social Worker)
• LISW (Licensed Independent Social Worker)
• LMFT (Licensed Marriage and Family Therapist)

• Valid Driver's License
• Ability to travel throughout the service area
• Ability to participate in crisis intervention and community-based services

Successful candidates will demonstrate:

• Strong clinical assessment and treatment planning skills
• Leadership and staff development abilities
• Knowledge of recovery-oriented and community-based behavioral health services
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Crisis intervention and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of regulatory, documentation, and compliance requirements
• Commitment to person-centered and trauma-informed care

• Community-based behavioral health program
• Office, consumer homes, hospitals, and community settings
• Regular travel throughout the service area
• Participation in crisis response and on-call support as needed
• Schedule flexibility may be required based on program needs

The employee must be able to:

• Sit, stand, walk, bend, and reach regularly
• Travel throughout the community
• Lift and move objects weighing up to 50 pounds occasionally
• Operate a motor vehicle safely
• Respond to emergency and crisis situations as necessary
• Use standard office and computer equipment

Apis Services, Inc., a wholly owned subsidiary of Inperium, Inc., provides shared services and operational support to a network of affiliated organizations delivering behavioral health, intellectual and developmental disability, education, workforce development, and human services programs across the country.

Our mission is to strengthen communities by supporting organizations dedicated to helping individuals achieve greater independence, opportunity, and quality of life.

Apis Services, Inc., Inperium, Inc., and affiliated organizations provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, disability, veteran status, sexual orientation, gender identity, genetic information, marital status, pregnancy, or any other status protected by applicable federal, state, or local law.

Join our team and lead a program that helps individuals build stability, recovery, and hope for the future.