Housing Specialist in Tacoma, Washington at Tacoma Housing

Join Tacoma Housing Authority as a Housing Specialist and make a real difference in the lives of families and individuals in our community. In this position, you’ll play a key role in delivering high-quality housing assistance and supportive services that help people prosper. Housing Specialists work in a dynamic, mission-driven environment where collaboration, innovation, and social impact are at the heart of what we do. Housing Specialists help ensure housing programs run effectively, efficiently, and in compliance, while making sure THA clients and partners receive high-quality service.

What You’ll Do

• Administer housing programs including Housing Choice Vouchers, Project-Based Vouchers, and other rental assistance programs.
• Determine eligibility, calculate rent, verify information, and process leasing and recertifications.
• Maintain compliance with federal, state, and local housing regulations.
• Foster positive connections with community groups, property owners, and potential residents.
• Work closely with Client Support and Empowerment staff to assist families at risk of eviction or termination.
• Work with team members on assigned tasks, process reports and correspondence related to leasing, recertification, and portability.
• Respond to inquiries about housing programs, eligibility, and policies.
• Mediate issues between property owners, residents, and the agency’s programs. Respond to complaints and provide general leasing information.
• Investigate and develop documentation for all programs, compute property owners' HAP payments, and handle repayment agreements.
• Perform all duties with integrity, maintain professional relationships, adapt to department changes, and uphold confidentiality.

Who You Are

• Associate’s degree or equivalent experience.
• 2+ years related work experience, program planning and implementation preferably in social services delivery.
• Fair housing and reasonable accommodation experience.
• Experience or knowledge of housing choice vouchers or HUD programs and low-income housing; experience interpreting federal rules and regulations.
• Able to communicate clearly, both verbally and in writing, and maintain confidentiality.
• Skilled in problem-solving, critical thinking, and managing multiple priorities.
• You value teamwork, integrity, and service excellence.
• Housing authority or tax credit housing experience preferred.
• Experience working with Yardi preferred.
• Housing choice voucher or affordable housing certifications such as Nan McKay Certified Housing Specialist preferred.

What We Offer:

• Commitment to pay equity and providing competitive wages, along with excellent healthcare benefits, paid time off, participation in WA State retirement plans, and a growing variety of health and wellness benefits.
• Opportunity to impact lives and strengthen communities.
• Supportive and collaborative work environment that includes opportunities for professional growth. One of our employees said, “THA is an organization that has intelligent and driven individuals, with an emphasis on teamwork and trust. We enjoy working together.” THA offers an atmosphere that is energetic, practical, down-to-earth, and fun.

Important Position and Recruitment Information:

• Accepting applications through 08/02/26.
• Review the attached full job description before applying.
• This position is based on-site and requires in-person attendance at the assigned location during the 120-day probation period. With supervisor approval and depending on business need, this position may be eligible for a hybrid schedule (part remote, part in-office) upon successfully completing probation. Remote or hybrid work arrangements are not guaranteed.
• You must include ALL work experience in your application profile. Do not only upload a resume. We evaluate applications based solely on the details you enter in your application profile.
• Internal THA applicants must complete the attached Job Transfer Request and upload it to their online application.
• The pay rate for this position at hire is $35.23/hr ($73,284.00/yr).
• Current THA employees transferring into this position are placed on the salary schedule in line with the applicable collective bargaining agreement. If transferring within the same paygrade, employee’s pay rate will remain the same.