Seasonal Customer Service Team Supervisor in United States Embassy at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Customer Service Team Supervisor based in United States.
This seasonal remote leadership role offers the opportunity to guide a customer service team through a high-volume period while delivering exceptional customer experiences.
You will lead, coach, and support customer service representatives and team leads in a fast-paced environment focused on quality, productivity, and customer satisfaction.
The role combines people management, operational execution, and problem-solving to ensure teams have the tools and support needed to succeed.
You will help create a positive team culture, improve performance, and maintain high standards for premium customer interactions.
Working closely with cross-functional teams, you will identify challenges, implement solutions, and contribute to continuous improvement.
This is an ideal opportunity for an experienced customer service leader who enjoys motivating teams and making a direct impact on customer outcomes.
The Seasonal Customer Service Team Supervisor will oversee daily customer service operations, providing leadership, coaching, and operational support to ensure a high-quality customer experience during a busy seasonal period.
- Directly supervise Customer Service Leads and Customer Service Representatives, providing guidance, motivation, and performance support.
- Coach team members on customer interactions, problem-solving techniques, productivity, and service quality standards.
- Monitor team performance through key metrics including quality, customer satisfaction, productivity, and attendance.
- Support daily operations by managing queue priorities, schedule adherence, workload distribution, and real-time escalations.
- Conduct regular check-ins and one-on-one meetings to provide feedback, coaching, and development support.
- Maintain availability through communication channels to answer questions, provide guidance, and support team members in real time.
- Ensure adherence to workforce management guidelines, including schedules, breaks, and operational procedures.
- Handle complex customer issues and provide subject matter expertise on products, services, and policies.
- Complete operational projects and administrative tasks, including customer requests, financial transactions, vendor communications, and other assigned initiatives.
- Collaborate with cross-functional teams to improve customer experiences and resolve operational challenges.
- Build strong relationships with leadership teams and contribute insights to improve processes across customer-facing functions.
- Prepare weekly business reviews highlighting team performance, coaching progress, and operational trends.
- Promote a positive, inclusive, and supportive team environment focused on collaboration and continuous improvement.
The ideal candidate is an experienced customer service leader with strong communication skills, operational discipline, and the ability to motivate teams in a fast-changing environment.
- Bachelor’s degree or equivalent professional experience.
- 4+ years of customer service experience, preferably within eCommerce, retail, or a customer-focused digital environment.
- 1+ years of leadership experience managing customer service teams and driving performance outcomes.
- Demonstrated ability to coach, develop, and support employees through feedback and accountability.
- Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Ability to quickly learn new products, systems, processes, and policies.
- Comfortable working with technology and digital tools, with experience using platforms such as Google Docs, Sheets, and Slides.
- Experience supporting remote teams or high-volume customer service operations is a plus.
- Ability to work a flexible seasonal schedule, including weekends when required by business needs.
- Reliable, adaptable, and comfortable taking ownership in a dynamic environment.
- Strong commitment to delivering exceptional customer experiences and building team morale.
- Seasonal remote work opportunity from eligible U.S. states.
- Hourly compensation based on location:
- $24.82/hour for select metropolitan areas including Washington DC, Chicago, Seattle, Austin, Atlanta, and Portland.
- $22.78/hour for other eligible locations.
- Opportunity to gain leadership experience within a fast-paced customer operations environment.
- Flexible and dynamic work environment.
- Opportunity to develop customer service leadership and operational management skills.
- Exposure to cross-functional collaboration and process improvement initiatives.