Sales Director in Towson, Maryland at Eagle Title LLC

Vice President of Operations

Director of Marketing

Business Line LeadersBranch ManagersSettlement OfficersOperations TeamsProduct TeamsFinanceAccounting

The Sales Director at Eagle Title is a leadership role responsible for driving revenue growth across all branches through disciplined sales execution, recruiting top talent, and strategic market expansion. This role serves as the central sales strategist, coach, and growth catalyst—building a scalable, high-performance sales model that supports residential, builder, and commercial business lines.

The Sales Director operates with influence and accountability for sales outcomes but does not have direct reporting authority over Settlement Officers. Performance management, compensation decisions, and employment matters remain with Business Line Leaders and Branch Managers.

However, this role plays a critical role in performance diagnostics, coaching, and escalation support, ensuring accountability through structured insight and partnership with leadership.

In addition, the Sales Director owns the company's sales infrastructure and operating cadence, including CRM strategy and governance, dashboards and reporting, quarterly business reviews, and companywide sales rhythms.

The Sales Director directly oversees the Director of Marketing and is responsible for ensuring marketing strategy is aligned to measurable revenue outcomes, pipeline creation, and market growth.

Driving revenue growth across residential, builder, and commercial business linesBuilding a scalable sales organization capable of supporting aggressive recruiting and expansionPartnering with leadership to recruit, onboard, and ramp high-performing Settlement OfficersEstablishing consistent sales execution, messaging, and accountability across all branchesLeading structured coaching and performance cadences that improve productivity and retentionOwning CRM adoption and sales data integrity to enable visibility, forecasting, and accountabilitySupporting market expansion, new branch launches, and acquisition integration effortsStrengthening Eagle Title's reputation through aligned sales strategy and consistent client experience

Develop and execute a companywide sales strategy by business line and marketPartner with executive leadership to establish revenue targets and growth plansIdentify high-potential brokerages, builders, developers, lenders, and commercial partnersContribute to market expansion strategy, including evaluating new markets and growth opportunities

Partner with the VP of Operations to build and execute a proactive recruiting strategy for high-performing Settlement OfficersDevelop and maintain a pipeline of potential hires across marketsSupport candidate evaluation, including assessment of production potential and book of businessAssist in closing top candidates by aligning expectations around production, support, and opportunityEnsure strong onboarding and ramp strategies that accelerate time-to-productivity

Act as a sales advisor and coach to Settlement Officers across all branchesLead structured 1:1 coaching sessions based on performance:
Weekly for underperforming producersBi-weekly for those on targetMonthly for senior/high-performing Settlement Officers
Conduct structured roleplay and skills development sessions based on real scenariosSupport strategic account planning and major relationship pursuitsReinforce consistent sales behaviors and expectations across all branches

Utilize CRM data, dashboards, and QBRs to assess performance and pipeline healthIdentify performance gaps early and provide actionable coaching plansProvide structured performance insights and recommendations to Branch Managers and Business Line Leaders to support performance management decisionsSupport leadership in driving accountability while respecting reporting structures

Collaborate with Branch Managers to drive branch-level revenue performanceAlign sales activity with operational capacity and service deliveryProvide market intelligence, competitive insight, and pipeline visibilitySupport onboarding of new hires and branch-level growth initiatives

Focus on enterprise-level, multi-market relationships that elevate opportunity across branchesOpen doors and create access for Settlement Officers to expand key relationshipsRepresent Eagle Title at industry events and partner forumsMaintain a select portfolio of strategic relationships that drive enterprise-level growth

Establish consistent sales messaging, value propositions, and best practices

Align campaigns to revenue and pipeline goalsDrive targeted market growth initiativesEnsure consistency across branding and messagingMeasure and improve ROI on events and campaigns

Additionally:

Support CE classes, presentations, and business development initiatives

Own CRM strategy, governance, and data integrity across the organizationEstablish clear behavioral expectations for CRM usage among Settlement OfficersDrive adoption through training, coaching, and accountabilityEnsure accurate pipeline tracking, forecasting, and reporting

Ensure sales commitments align with operational capabilitiesMaintain strong knowledge of title regulations and compliance standardsModel ethical, compliant, relationship-driven sales practices

Support new market expansion, branch launches, and growth planningProvide sales insight and market intelligence to evaluate potential acquisitionsAssist in onboarding and integrating new teams into the Eagle Title sales model

Reinforce a high-performance, collaborative sales culture across all branchesRecognize achievements and celebrate team successPromote consistency, accountability, and engagement during periods of growth and change

Lead the adoption and integration of AI tools and automation to improve sales productivity, consistency, and scalabilityIdentify opportunities to leverage AI across the sales lifecycle, including:
Prospecting and lead generationOutreach and communicationMeeting preparation and follow-upCRM data entry, insights, and pipeline management
Partner with Marketing and Operations to implement AI-driven tools that enhance campaign performance and sales efficiencyEstablish best practices and training to ensure adoption across Settlement OfficersContinuously evaluate new tools and technologies to maintain a competitive edge in the market

Success in this role will be measured through:

Achievement of market share targets across all business lines (Goal: 10%+ in core markets)Companywide transaction growth and pipeline expansionSuccessful recruiting and ramp-up of new Settlement OfficersImprovement in Settlement Officer performance and engagementCRM adoption, accuracy, and utilizationForecasting accuracy and pipeline visibilityMarketing contribution to pipeline creation and revenue growthBranch Manager satisfaction and cross-functional alignmentRetention and expansion of key referral relationshipsAlignment of sales activity with Eagle Title's client experience standards

Proven success in purchase-driven sales environmentsExperience supporting multi-branch or multi-market organizationsDemonstrated success in recruiting and developing high-performing sales talentExperience influencing teams without direct authorityExperience leading or aligning with marketing to drive revenue outcomes (preferred)8+ years in title, settlement services, real estate, or commercial real estate

Exceptional relationship-building and influence skillsStrong understanding of purchase transaction dynamicsStrategic thinker with hands-on execution abilityStrong coaching, communication, and facilitation skillsAbility to drive accountability through data and collaborationExperience building scalable processes and systems

Connector and bridge-builder across teamsGrowth-oriented and highly accountableEntrepreneurial mindset with strong business judgmentRespected, credible, and service-oriented leaderComfortable building structure within a scaling organization

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), Safe Harbor 401(k), Long-term Disability and Employee Assistance Program (EAP).

This is a terrific opportunity to join a culture-orientated growth company. Eagle Title is an equal-opportunity employer committed to diversity and inclusion in the workplace.