Market Operations Manager in Winston Salem, North Carolina at INNERCORE HEALTH

ABOUT INNERCORE HEALTH

Innercore Health is an entrepreneurial company that utilizes proven regenerative brain health technology with a mission to improve the health and wellness of millions of people. We are committed to helping people unlock greater resilience, optimize performance, and improve overall well-being through solutions grounded in science and backed by 14 research studies conducted at the Wake Forest University School of Medicine over the past decade. This purpose-driven team is looking to make life-changing impacts every day. This includes an intentional focus on first responders, military service members, athletes, students, and individuals seeking meaningful stress resilience, sleep quality, and performance improvement.

POSITION SUMMARY

The Market Operations Manager is responsible for leading the daily administrative and operational functions across multiple Innercore Health locations. This position provides direct supervision of front office and administrative staff while ensuring consistent, efficient, and high-quality operations throughout the market.

The Market Operations Manager oversees office management, staff scheduling, bookkeeping functions, client reception standards, and operational workflows. This individual partners closely with leadership to implement best practices, improve operational efficiency, and ensure an exceptional client experience at every location.

The ideal candidate is a strong leader who enjoys developing people, solving problems, improving processes, and building a culture of accountability, collaboration, and service excellence. This position requires excellent organizational skills, sound judgment, financial aptitude, and the ability to manage multiple priorities in a growing, mission-driven organization.

KEY RESPONSIBILITIES

1. Provide operational leadership and office management for multiple Innercore Health locations, ensuring consistent, efficient daily operations.
2. Supervise, coach, train, and evaluate front office and administrative staff while fostering a positive, collaborative work environment.
3. Develop and manage staff schedules utilizing the organization's 2x2x2 scheduling approach to ensure appropriate coverage across all locations.
4. Monitor staffing levels, coordinate coverage for absences, and assist with recruiting, onboarding, and training new administrative team members.
5. Oversee bookkeeping activities, including accounts payable, expense tracking, reconciliations, deposits, financial documentation, and QuickBooks administration while ensuring accuracy and compliance.
6. Ensure exceptional client experience by overseeing reception operations, customer service standards, appointment scheduling, and issue resolution.
7. Assist with company events for clients, clinicians or investors
8. Monitor utilization of Mindbody scheduling to maximize appointment availability and operational efficiency.
9. Identify operational and administrative challenges and implement solutions to improve workflow, communication, and service delivery.
10. Develop, implement, and maintain standardized office policies, procedures, and administrative processes across all locations.
11. Oversee office supplies, equipment, inventory, vendors, and facility needs while ensuring each location operates efficiently.
12. Prepare operational reports, monitor key performance indicators, and provide recommendations to leadership for continuous improvement.
13. Support leadership with budgeting, forecasting, operational planning, special projects, and strategic initiatives.
14. Ensure compliance with company policies, confidentiality standards, and applicable regulatory requirements.
15. Foster a culture of professionalism, accountability, teamwork, and continuous improvement.
16. Perform other related duties incidental to the work described herein.

REQUIRED QUALIFICATIONS

• Experience managing office operations and supervising administrative staff.
• Experience with bookkeeping, accounting support, or office financial management.
• Strong proficiency with QuickBooks or similar accounting software.
• Experience using scheduling and client management software such as Mindbody.
• Demonstrated leadership, coaching, and team development skills.
• Excellent organizational, communication, and problem-solving abilities.
• Strong customer service orientation with the ability to professionally resolve concerns.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Strong computer proficiency and ability to quickly learn new systems.
• Ability to thrive in a fast-paced, growing organization.

COMPETENCIES AND ATTRIBUTES

• Strong leadership and people management
• Operational excellence mindset
• Financial and business acumen
• Strategic thinker with excellent judgment
• Exceptional organizational and time-management skills
• High attention to detail
• Customer-service focused
• Collaborative and team-oriented
• Adaptable and resourceful
• Strong communication and interpersonal skills
• Process improvement mindset
• Accountability and follow-through

EDUCATION AND EXPERIENCE

Bachelor's degree in Business Administration, Healthcare Administration, Accounting, Management, or a related field preferred. Equivalent leadership experience will be considered.

Three to five years of progressively responsible experience in office management, operations management, healthcare administration, hospitality management, or a related field is preferred. Supervisory experience, QuickBooks proficiency, and experience with Mindbody are highly desirable.