Field Service Engineer in Denver, Colorado at Urban Sky

About Urban Sky

Urban Sky is a venture-backed aerospace startup on a mission to pioneer humanity’s routine, easy access to the stratosphere and the value locked within it. We design, build, operate, and sell stratospheric balloon systems. The data we collect supports a wide range of applications, from real-time wildfire monitoring to urban mapping. Our technology is also employed by government customers including the Department of War (DoW), NASA, and others. Urban Sky sends flight vehicles to the stratosphere on a weekly basis.

Our team consists of engineers, makers, developers, and doers who believe in the power of human potential when passion meets utility within a small, supportive team. At Urban Sky we strive to create a team culture grounded in candor, inclusion, respect and empowerment.

We aim to build the next chapter of stratospheric history in Denver and Texas and are seeking self-starting, open-minded, and hard-working team members.

Position Overview

Onsite / Full-time / Salary

Urban Sky is seeking a Field Service Engineer to serve as the primary technical interface between our customers and our stratospheric balloon platform. In this highly cross-functional, customer-facing role, you will learn our systems inside and out and guide customers from initial planning through payload integration and into the field. You will be a trusted technical partner for our customers, many of whom are integrating a payload onto a stratospheric platform for the first time. You will support them at every step from kickoff through flight operations.

This role is built for someone who thrives in the field and in front of customers. You will join our flight operations team for launches, demonstrations, and field exercises, often on short notice and away from home. Urban Sky is seeking a fast learner who understands mechanical, electrical, and network integration that is also a strong communicator and a hands-on problem-solver. This candidate is motivated by owning the customer’s success across defense and commercial domains.

Key Responsibilities:

Customer Planning & Integration Support Serve as the primary technical point of contact for customers integrating payloads onto Urban Sky’s balloon platformsGuide customers through the full integration journey, from initial planning and interface definition through readiness for flightHelp customers prepare their payloads for the stratospheric environment, coordinating with internal engineering teams on design, thermal, and environmental considerationsTranslate customer needs into clear, actionable integration plans and keep expectations aligned at every stepPerform environmental testing with customers and their payloads to qualify them for flightSystem Knowledge & Technical SupportDevelop deep, hands-on expertise in Urban Sky’s mHAB systems, bus platform, payload interfaces, and flight hardware – including power, communications, and RF payloadsBecome a go-to technical resource for customers and internal teams on how payloads integrate with and operate aboard our platformsSupport integration with the HUSKY bus, including power distribution, communications connectivity, and data relay and/or backhaulSupport customers requiring communications and RF solutions, coordinating with internal experts on antenna selection, integration, and optimizationRepresent Urban Sky and customer needs in meetings with Urban Sky and Government customer stakeholders Provide HUSKY bus and mHAB platform training to enable customers to successfully integrate and operate with Urban Sky hardwareHands-On Integration & TroubleshootingLead and support payload integration checkout activities, including fit checks and functional verificationTroubleshoot integration and hardware issues in the lab and in the field, escalating to internal engineering teams as neededDevelop and maintain integration procedures, checklists, test plans, and technical documentationField & Flight OperationsJoin the flight operations team in the field for launches, demonstrations, and field exercisesSupport customers on-site during field deployments, serving as their primary technical resource before, during, and after flightCoordinate logistics for customer events and deployments: travel arrangements, timelines, event preparation, and on-site provisionsBuild and maintain deployable field kits so customers and Urban Sky team members can operate with everything they need in the fieldMaintain the payload integration facility, keeping it clean, organized, and stocked with the tools and hardware customers needCustomer Success & Program CoordinationAct as a coordination lead for customer integration efforts, managing communication across customers, vendors, and internal teamsProactively identify customer needs before they arise and take initiative to address themContinuously identify opportunities to improve the customer experience throughout the planning, integration, and operations lifecycleDocument procedures, integration guides, and lessons learned to build institutional knowledge and improve repeatability

Qualifications:

3+ years of engineering or technical experience, such as field service, integration and test, systems integration, or test engineeringA strong aptitude and genuine eagerness to learn complex hardware systems quickly and become a trusted technical expert on our platformPassion for supporting United States defense and providing critical value to the warfighterHands-on troubleshooting skills and comfort working directly with hardware in the lab and in the fieldDemonstrated experience supporting integration, test, or field operations programsExcellent written and verbal communication skills; comfortable writing procedures and documentation and interfacing directly with customersHighly organized, with the ability to manage logistics and coordinate details across multiple concurrent programsCustomer-first mindset, self-driven and proactive, and comfortable operating in a fast-paced startup environment with ambiguous requirementsWillingness and ability to travel 30–60%, including on short notice, for field operations and customer site visits

Nice-to-Haves / Preferred Skills:

Experience working with defense customers or in a defense-adjacent environmentFormer military experience directly interfacing with cutting edge technology in field and/or theater environmentsFamiliarity with RF or communications systems, including tactical radios or SDR solutionsFamiliarity with network architectures, Ethernet communications, and power systems in embedded or payload contextsExperience with stratospheric, high-altitude, or aerospace systemsPrior experience in a startup environmentBackground in Systems Engineering and/or program or project management

Requirements:

Must be a US Citizen or Permanent ResidentMust be located near Denver, COMust be available for travel ranging from 30–60%, including short-notice field deployments

Urban Sky is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The pay range for this role is:90,000 - 140,000 USD per year(Denver CO HQ)