Director of Housekeeping in Menlo Park, California at Nia Hotel

? Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Ensemble Core Values

? Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.

? Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.

? Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.

? Prepare schedules based upon occupancy and assign duties to associates.

? Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.

? Prepare required paperwork pertaining to departmental functions.

? Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.

? Comply with Ensemble internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).

? Maintain departmental expenses in line with the budget as described by the General Manager.

? Ensure compliance with specific brand standards.

? Be aware of and communicate service scores to drive improvement and higher guest satisfaction.

? Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.

? Perform other duties as requested by management.

Your Background and Skill

? High School diploma or equivalent preferred.

? One year previous housekeeping supervisor experience required.

Work Environment and Context

? Work schedule varies and may include working on holidays, weekends and alternate shifts.

? Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.