Principal Customer Success Manager, Technical in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Customer Success Manager, Technical in United States.

This role is a senior, high-impact customer success position focused on driving long-term value realization for enterprise clients using a leading contract lifecycle management platform.
You will act as a strategic advisor to key accounts, combining deep product expertise with a consultative, data-driven approach to maximize adoption, retention, and expansion.
The position requires strong technical fluency and the ability to translate customer needs into actionable solutions across complex implementations.
You will collaborate closely with implementation, engineering, sales, and support teams to ensure customers achieve measurable business outcomes.
A key part of your work will involve proactive engagement, including business reviews, usage analysis, and identification of growth opportunities.
This is a highly cross-functional and relationship-driven role where customer advocacy and strategic thinking are essential.
You will help shape customer success at scale while directly influencing revenue growth and product adoption.

• Serve as a trusted advisor to strategic and high-value customers, building strong relationships across business, technical, and executive stakeholders.
• Drive customer engagement, retention, and expansion by conducting regular business reviews and aligning solutions to evolving customer goals.
• Monitor customer usage data and platform adoption to identify risks, uncover opportunities, and recommend targeted improvement strategies.
• Collaborate with internal teams (Sales, Implementation, Support, Engineering) to ensure successful delivery and alignment on customer objectives.
• Provide technical product guidance, including feature walkthroughs, L1 demos, and configuration recommendations to optimize customer outcomes.
• Support onboarding, change management, and feature adoption to ensure customers fully leverage platform capabilities.
• Identify and qualify upsell and expansion opportunities in partnership with account executives, contributing to revenue growth.
• Act as the voice of the customer internally by communicating feedback, needs, and insights across teams.

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a related customer-facing technical role.
• Strong understanding of SaaS platforms, enterprise software, and complex B2B technology environments (CLM experience is a plus).
• Proven ability to manage and grow enterprise-level customer relationships with measurable impact on retention and expansion.
• Strong technical aptitude with the ability to understand product architecture, integrations, and configuration concepts.
• Experience using data and product analytics to drive customer insights and decision-making.
• Excellent communication and presentation skills, with the ability to engage both technical and executive stakeholders.
• Strong collaboration skills with experience working across cross-functional teams in fast-paced environments.
• Strategic mindset with a proactive, customer-first approach and strong problem-solving abilities.

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible work environment supporting work-life balance and remote collaboration.
• Generous paid time off including floating holidays and quarterly wellness days.
• Opportunities for professional development and career growth in a fast-scaling SaaS environment.
• Equity participation depending on role level and eligibility.
• Inclusive and supportive culture with employee resource groups and global collaboration.