Change Manager (Tech) in Needham, Massachusetts at IDC

About the Role & Team

IDC is seeking an experienced Change Manager for the Digital Transformation workstream of its enterprise transformation program. You will work closely with the VP of IT as the primary change resource across a portfolio of system and process implementations, leading change from initial impact assessment through go-live and adoption. This role calls for a change practitioner who brings structured methodology and a willingness to get into the work. The right person is as comfortable leading a stakeholder session as writing a training guide or building a readiness checklist.

What success looks like:

• Workstream teams are change-ready at each milestone, with adoption risks surfaced and addressed before go-live.
• Employees understand how changes affect their roles and have the training and process guidance to move forward with confidence.
• Process documentation is accurate, maintained, and handed off to business owners in a form they can actually use.
• By contract end, workstream leads and managers are equipped to sustain adoption on their own.

What You’ll Do

• Lead change management for the Digital Transformation workstream, supporting the full lifecycle of concurrent system and process implementations.
• Partner closely with the VP of IT, workstream leads, and key stakeholders to assess change impacts by role, audience, and business function, then translate those impacts into clear, actionable change plans.
• Manage workstream communications across all impacted audiences, including maintaining a coordinated communications calendar, aligning with the broader program plan, and adjusting messaging and timing as the program evolves.
• Lead enablement and training strategy across sub-projects by partnering with subject matter experts and the learning experience team to design role-specific materials, identify readiness gaps, and prepare teams for go-live.
• Support process documentation and future-state workflow design with workstream leads and SMEs to ensure process changes are accurately captured, clearly communicated, and accessible to impacted teams.
• Manage change readiness for each sub-project launch, including stakeholder alignment, audience validation, adoption tracking, and escalation of unresolved gaps to program leadership.
• Build and support a change champion network across impacted teams, equipping internal advocates with the tools, context, and messaging needed to reinforce new behaviors and surface issues back to the program team.
• Support post-launch adoption through reinforcement activities, hyper-care, and structured handoff to business-as-usual once documentation, training, and sustainment plans are in place.
• Coach workstream leads and managers on practical change management practices, proactively flag adoption risks, and leave behind scalable capability the organization can continue using after the contract ends.

What You Bring

• Bachelor’s degree in business, Organizational Development, Human Resources, or a related field.
• 5+ years of experience in change management, transformation, or organizational development, with a track record of executing independently across multiple workstreams.
• Prosci or CCMP certification preferred; strong working knowledge of structured change management methodologies (Prosci ADKAR, Kotter) required.
• Experience mapping current and future-state processes in technology or operational change environments; comfortable producing working documentation, not just delivering it.
• Strong writer; able to produce clear, audience-specific communications, training materials, and job aids with minimal editorial support.
• Skilled facilitator who can drive alignment across cross-functional groups, keep stakeholders on schedule, facilitate workshops and raise blockers directly.
• Well-organized with solid project management instincts and the ability to keep multiple workstreams moving at once.
• Background in enterprise transformation programs touching Finance, IT, Sales, or Operations; familiarity with ERP, CRM, or Q2C implementations is strongly preferred.
• Comfortable working through ambiguity, managing resistance, and maintaining momentum when priorities shift.
• Working fluency with AI-enabled productivity tools, including large language model (LLM) assistants, automated summarization, and AI-assisted drafting, as part of standard workflow.
• Experience working within or alongside a Program Management Office (PMO) preferred.

Why This Role Stands Out
At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

Compensation Transparency

At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner.

The expected hourly compensation is $100.00

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

IDC is currently able to employ remote workers in the following states: Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Washington D.C. (DC), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Maine (ME), Michigan (MI), Minnesota (MN), Missouri (MO), Mississippi (MS), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), and Wisconsin (WI).