Sr. Director, Strategy & Operations - Customer Success in Abbeyville, Colorado at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Director, Strategy & Operations - Customer Success based in the United States.

This senior leadership role will shape strategy, operating discipline, and execution across a global Customer Success organization. You will lead strategic planning, business operations, services portfolio management, new product introduction, and vendor management. The role combines high-level strategy with hands-on execution in a fast-growing B2B SaaS environment. You will partner with senior leaders across Customer Success, Sales, Finance, Product, IT, and Engineering to drive alignment and scalable growth. A key focus will be using AI, automation, and data-driven insights to improve productivity, decision-making, and customer outcomes. This is an opportunity to build operating models, strengthen organizational performance, and influence a business operating at the forefront of enterprise technology.

• Lead Strategy and Delivery Operations across Customer Success, covering business operations, services portfolio management, new product introduction, and vendor management.
• Establish strong operational rigor through quarterly business reviews, annual operating planning, executive performance reviews, business cadences, KPI management, and performance reporting.
• Partner with Finance and Customer Success leadership on workforce planning, capacity planning, resource allocation, and investment prioritization to support scalable growth.
• Identify and implement opportunities to leverage AI, automation, advanced analytics, and intelligent workflows to improve operational efficiency, decision-making, team productivity, and customer experience.
• Drive cross-functional alignment with Sales, Product, Finance, IT, Engineering, and other business functions, ensuring Customer Success priorities are represented and effectively executed.
• Build and lead high-performing teams, including senior individual contributors and people managers, while establishing clear expectations, accountability, and development opportunities.
• Translate strategic priorities into actionable operating plans and ensure consistent execution across a complex, global organization.
• Identify operational challenges and opportunities, develop practical solutions, and drive initiatives from strategy through implementation and measurable business impact.
• Foster a culture of ownership, collaboration, continuous learning, transparency, and high-quality execution in an environment characterized by rapid growth and evolving priorities.

• Experience in Strategy & Operations, Business Operations, Customer Success Operations, or a comparable operational leadership function within a complex organization.
• Demonstrated experience partnering closely with Customer Success, Customer Support, Technical Success, Professional Services, or related customer-facing organizations.
• Proven experience leading and developing high-performing teams, including senior individual contributors and people managers.
• Strong track record driving business planning, operating cadences, KPI development, performance management, resource planning, and cross-functional execution.
• Experience working in a high-growth B2B SaaS or technology environment, with the ability to operate effectively at both strategic and execution levels.
• Demonstrated curiosity and hands-on exploration of AI tools, with experience applying emerging technologies to improve workflows, solve business problems, generate insights, or increase organizational productivity.
• Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity, identify opportunities, and create structure where none exists.
• High ownership and bias toward action, with the judgment to move seamlessly between executive-level strategy and detailed execution.
• Excellent communication, influencing, collaboration, and stakeholder-management skills, with the ability to build trust across functions and organizational levels.
• A growth mindset, strong learning orientation, and openness to feedback, paired with integrity, accountability, and a customer-focused approach.

• Base salary range of $203,000–$290,000 USD, depending on role, level, experience, skills, education, training, and location.
• Potential eligibility for additional compensation, including bonus and/or equity, where applicable.
• Comprehensive health benefits with various medical plan options.
• Paid time off programs covering vacation and sick time.
• Parental leave options.
• Retirement savings options.
• Education reimbursement opportunities.
• Additional employee perks and in-office benefits.
• Remote work flexibility.
• Inclusive workplace culture focused on collaboration, belonging, and diverse perspectives.
• Support for reasonable accommodations throughout the recruiting process.