Specialist- HR Operations in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Specialist- HR Operations in India.

This opportunity is ideal for an experienced HR professional who thrives in a fast-paced, service-oriented environment and enjoys driving operational excellence across core HR functions. The role focuses on delivering seamless employee support, managing HR processes with precision, and ensuring compliance across multiple workflows and systems. You will collaborate with cross-functional stakeholders, resolve complex HR queries, and contribute to process optimization initiatives that improve employee experience and operational efficiency. With exposure to modern HR technologies and global best practices, this position offers the chance to build expertise in HR operations while working within a collaborative and performance-driven remote setup. The role also provides strong opportunities for ownership, continuous improvement, and professional growth.

• Manage and resolve Tier 1 and Tier 2 HR queries related to core HR operations, employee lifecycle processes, and compliance activities through HR platforms and ticketing systems.
• Deliver accurate and timely responses while maintaining high-quality standards, following SOPs, and ensuring a first-time-right approach to reduce escalations and case re-openings.
• Support employees and stakeholders by guiding them through policies, procedures, and documentation required to resolve HR-related concerns efficiently.
• Handle escalations from HR teams and process partners, conduct root cause analysis, and recommend corrective actions to improve service delivery and operational effectiveness.
• Perform quality checks on critical HR transactions and monitor compliance-related tasks to ensure adherence to internal policies and regulatory requirements.
• Maintain and update process documentation, SOPs, and workflow maps while collaborating with content owners and operational teams to ensure information accuracy.
• Coordinate compliance tracking activities, manage monthly compliance deliverables, review invoices related to compliance tools and services, and ensure timely closure of all assigned actions.
• Participate in stakeholder and client discussions, support workload distribution within the team, and contribute to process improvements, productivity initiatives, and KPI achievement.

• Bachelor’s or Master’s degree in Human Resources or a related field.
• 4–5 years of experience in HR operations, shared services, employee support, or client service environments.
• Strong hands-on experience with HR systems and platforms, particularly Workday, along with exposure to case management or ticketing tools such as ServiceNow.
• Solid understanding of HR operations, employee lifecycle management, labor laws, and compliance processes.
• Advanced proficiency in Microsoft Office tools, especially Excel, PowerPoint, Outlook, and Word.
• Excellent verbal and written communication skills with the ability to interact effectively with employees, HR teams, and cross-functional stakeholders.
• Strong organizational abilities with exceptional attention to detail, multitasking capability, and commitment to meeting deadlines in a fast-paced environment.
• Self-motivated, customer-focused, and proactive mindset with the ability to adapt to change, manage competing priorities, and contribute to continuous process improvements.

• Competitive compensation package aligned with experience and expertise.
• Fully remote work setup offering flexibility and improved work-life balance.
• Opportunity to work in a collaborative and inclusive professional environment with exposure to global HR operations.
• Access to learning, development, and career growth opportunities within a dynamic organization.
• Comprehensive rewards and recognition programs designed to support employee success and performance.
• Experience working with modern HR technologies and enterprise-level operational processes.
• Supportive culture that encourages innovation, ownership, and continuous improvement.
• Exposure to cross-functional collaboration and international best practices in HR service delivery.