International Specialist - 1st Shift in Melrose Park, Illinois at DHL eCommerce

SUMMARY
The International Specialist supports the US distribution center staff and International Network Team managing the day-to-day operations and assuring high quality standards for our international mail and parcel flows while working closely with our internal and external partners to ensure a seamless operation, quick issue resolution and excellent customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support day-to-day operations

• Monitor packages along the delivery chain (terminal handling, transport, customs clearance and delivery) and ensure a seamless operation
• Develop and propose solutions to DHL DC staff to timely resolve any issues causing disruptions to production or impacting the customer experience
• Escalate systemic issues to International Network Team
• Assure shipping preparation is compliant and in line with our vendors’ specifications and requirements
• Keep Customer Service and Sales aware of any out-of-specification activity
• Daily communication with International Network Team and Transportation Export Team
• Daily communication with external vendors (airlines, customs brokers and delivery partners) to resolve network issues

Report on performance & profitability

• Collect data from operational systems; compile into a standard reports on service and cost
• Provide reports and analysis on trade lane performance to the International Network Team and other internal stakeholders (such as Finance, Product Management, Sales)
• Build ad hoc reports to support resolution of systemic issues
• Provide data for cost accruals to Finance each month
• Create Standard Operation Procedures, training material for Customer Service and other documentation

REQUIREMENTS / SKILLS

• Excellent analytical and trouble shooting skills
• Proficient in MS Office suite, with strong emphasis on Excel
• Excellent communication skills
• Excellent organizational abilities, self-starter with excellent time management and the ability to adapt to rapid changes in the environment

EDUCATION AND EXPERIENCE

• Associate’s degree or equivalent years of relevant experience in an International Business, Business Analytics or distribution center operations environment

PHYSICAL DEMANDS

• Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting
• Physical demands also consistent to an office setting
• Frequently walk throughout the distribution center to monitor process
• From time to time it may be required to perform light work at the DC so light lifting may be required <25 pounds.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Salary Range: $64,350 - $75,800.

EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY