Client Services Officer - AU Financial Account in Pasig City, National Capital Region at ESC Corporation

Key Responsibilities:

Customer Support:
• Respond to inbound customer inquiries via phone, email, and chat regarding
financial products and services.
• Provide comprehensive information, guidance, and solutions to meet customer
needs.

Issue Resolution:
• Investigate and resolve customer concerns, discrepancies, or issues related to
financial transactions.
• Ensure timely and effective resolution while adhering to company policies and
regulatory guidelines.

Compliance:
• Adhere to all relevant regulatory guidelines and company policies.
• Ensure that customer interactions are conducted in compliance with legal and
ethical standards.

Documentation:
• Accurately document customer interactions, issues, and resolutions in the
company's CRM system.
• Identify and escalate recurring issues and contribute to continuous improvement
initiatives.

Qualifications and Experience:
• Confident spoken and written English.
• A positive, helpful, and outgoing personality.
• Experience in customer service, preferably in a financial services setting.
• Very customer-focused with a commitment to delivering exceptional service.
• Proficient in using PC and MS Office tools.
• Understanding of Australian Privacy and KYC framework desirable.

We’re Offering:
• Competitive salary (depending on skills and experience)
• Allowances of up to P1,000 per week
• Friendly and supportive team environment.
• Australian business hours (morning/day schedule) Monday to Friday
• Please note, this is a full-time onsite role in Ortigas Center (near Robinsons
Galleria)