Executive Housekeeper in Joplin, Missouri at O'Reilly Hospitality Management LLC

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Executive Housekeeper
Location: TownePlace Suites by Marriott, Joplin, MO

Essential Responsibilities:

• Leads, trains, coaches, and develops housekeeping team members, including recruitment, hiring, onboarding, performance evaluations, recognition, engagement, and progressive discipline.
• Oversees daily housekeeping operations, including guest rooms, public areas, laundry, storage, and department work areas, ensuring efficient and consistent service.
• Schedules and assigns team members based on occupancy forecasts, business needs, labor standards, productivity, and service requirements.
• Conducts routine inspections of guest rooms and public areas to ensure cleanliness, condition, presentation, and quality meet OHM, brand, and property standards.
• Ensures accurate and timely communication of room status, priorities, special requests, and maintenance concerns with Front Office and other departments.
• Maintains high standards of cleanliness, sanitation, organization, and presentation throughout all housekeeping areas.
• Assists the General Manager and other property leadership with departmental budgeting, forecasting, labor planning, cost control, and operational goals.
• Monitors staffing, productivity, inventory, linen, supplies, chemicals, and equipment to promote efficient operations and effective cost management.
• Oversees the ordering, receiving, storage, rotation, and distribution of housekeeping supplies and equipment.
• Ensures proper handling, security, documentation, and return of guest lost-and-found items in accordance with company procedures.
• Identifies maintenance and repair needs and coordinates with engineering to ensure guest rooms, public areas, and equipment are properly maintained.
• Ensures compliance with OHM, brand, OSHA, health and safety, sanitation, quality assurance, and operational standards.
• Responds to guest concerns and service issues promptly and professionally, taking appropriate action to support guest satisfaction and deliver world-class guest service.
• Collaborates with front office, engineering, laundry, and other property leadership to coordinate operational needs and maintain a seamless guest experience.
• Performs hands-on housekeeping duties and assists with room cleaning, inspections, laundry, public areas, and other operational needs as business demands require.
• Maintains professional appearance, attendance, and conduct; follows all OHM, brand, property, and departmental policies and procedures; and performs other related duties as assigned.
• Embraces O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other related duties as required.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Have computer skills, including Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• Two years’ experience as an assistant executive housekeeper and two years of housekeeping experience in a commercial environment in a supervisory capacity preferred.
• Minimum of 1 year in a housekeeping role; hotel experience preferred.
• Minimum of a high school education or equivalent, associate or bachelor’s degree is preferred.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Heavy Work: Exerting 50 to 100 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 25 to 50 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a 10 to 20 of force constantly (Constantly: activity or condition exists up to 2/3 or more of the time) to move objects.
• Requires walking or standing to a significant degree.

Physical Activity of the Position:

• Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.

Visual Acuity Requirements:

• Requires sufficient visual acuity to inspect guest rooms, public areas, furnishings, equipment, and cleaning results for cleanliness, condition, accuracy, and adherence to established standards.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications