Secondary Market Specialist in Pensacola, Florida at Gulf Winds Credit Union

About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren’t treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth

We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation

We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

· Open and transparent communication with your leaders

· Consistent coaching and opportunities to improve performance.

· Collaborative and team-focused environments

· Short and long-term professional development

· Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Role:

The Secondary Market Specialist is responsible for ensuring accurate lock management, pricing validation, and timely loan delivery to Fannie Mae under Best-Effort commitments. This role supports the Credit Union’s mortgage pipeline by validating loan officer pricing, protecting the Credit Union from avoidable risk, ensuring profitability, and performing all operational duties required for compliant and timely FNMA delivery. The position also serves as the primary administrator for the Optimal Blue Product and Pricing Engine, ensuring pricing integrity, controlling access to margin and markup settings per leadership direction, and maintaining system accuracy. This position follows pricing guidance set by Leadership and Finance in alignment with ALCO policies, and does not perform hedging, capital markets activity, or pricing-model development.

Essential Functions & Responsibilities:

20% Serve as the primary administrator of the Optimal Blue Product and Pricing Engine.

15% Maintain pricing engine data integrity, ensuring margin/markup settings remain confidential and restricted per leadership direction.

15% Review lock requests and confirm correct pricing per leadership guidance. Validate fees and pricing for secondary-market and portfolio loans. Process lock extensions, changes, and corrections per policy. Monitor mortgage pipeline data for accuracy and completeness.

15% Deliver FNMA loans within required timelines and resolve delivery issues. Maintain FNMA Gain-on-Sale dashboard and monthly reporting. Produce reports on pipeline, production, pricing, fee income, and loan delivery.

10% Provide internal support to loan officers and operations staff.

5% Assist with validating that the data contained in the mortgage pipeline is accurate, current, and reflects all loans that will ultimately be sold into the Secondary Mortgage Market.

5% Responsible for providing rate lock support in processing lock requests, publishing of rate sheets of lock changes which may drive a change of circumstances, which will require communication with operations team.

5% Assist with Construction Perm loan draws updating the M Drive per loan file. Organize Construction Loan and Inspection Reports; collecting and uploading the required supporting documentation. Including inspections, draw release and compete appropriate reports. Follow protocols set for draw approval.

5% Maintain the HMDA filing monthly/quarterly and annual report out for all of Lending.

5% Other job-related duties as assigned.

Performance Measurements:

1. Follow FNMA delivery guidelines and lock policies.

2. Maintain professionalism and supportive interactions with Mortgage Loan Officers.

3. Protect the Credit Union from pricing, data, or delivery errors.

4. Safeguard access to pricing engine settings, including margin and markup controls.

5. Maintain dependable attendance and meet deadlines.

Knowledge and Skills:

Experience 2'3 years of mortgage lending, loan delivery, or secondary marketing support experience, preferred.

Education A high school education or GED.

Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills - Proficiency in Optimal Blue administration strongly preferred.

- Proficiency in Excel and strong numerical/analytical skills.

- Strong interpersonal skills; ability to work in fast-paced environment.

Physical Requirements This role requires sitting at a computer for most of the day. This role would also require the ability to file files, open filing cabinets, and bend or stand as necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Work Environment The position is based in-office in our Pensacola, FL market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones. This position requires consistent presence in the office to effectively collaborate with team members and fulfill job responsibilities. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors. The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. Occasional after-hours work or travel may be required to meet project deadlines or attend conferences, seminars, or client meetings. Must adhere to safety rules and regulations.

Gulf Winds is an Equal Opportunity Employer and Drug Free Workplace