Help Desk Intern in Washington, District of Columbia at Carlos Rosario International Public Charter School

CRIPCS is the nation's first adult charter school and a national model for high-quality adult education, career training, and student support. Our mission-driven team advances innovative, equity-centered solutions that empower adult immigrants and English language learners while strengthening our community and economy. Through our award-winning three-pronged model-foundational coursework, career certification, and comprehensive supports-and guided by our core values: Integrity, Respect, Perseverance, Compassion, lnclusivity, and Collaboration we advance our strategic priorities to empower our people and culture and build for the future.

Help Desk Intern

The Help Desk Intern supports the Information Technology Department by providing first-level technical assistance to staff, students, and faculty. This paid internship provides hands-on experience in technical support, customer service, device management, and IT operations within an educational environment. Under the supervision of experienced IT professionals, the intern will assist with troubleshooting, student device configuration and distribution, inventory management, ticket documentation, and daily Help Desk activities. The position is designed to help individuals develop practical technical skills, strengthen professional communication, and gain experience working in a collaborative IT environment.

CORE WORKSTREAMS AND RESPONSIBILITIES:

Technical Support & Help Desk Services

• Provide Level 1 technical support for hardware, software, and account-related issues.
• Assist staff and students with troubleshooting Windows laptops, Chromebooks, printers, and peripheral devices.
• Support password resets, login issues, and basic account access requests under IT staff supervision.
• Assist with basic Wi-Fi connectivity, software, and application troubleshooting.
• Provide classroom technology and audiovisual support, including smartboards, projectors, and connected devices.
• Escalate advanced or unresolved technical issues to senior IT staff.

Device Management & Technology Operations

• Assist with student device distribution, collection, inspection, and preparation.
• Configure, reset, update, and troubleshoot Windows laptops and Chromebooks following established IT procedures.
• Assist with installing operating system updates, drivers, and approved software.
• Install SIM cards in student devices and accurately document associated SIM card information.
• Maintain accurate student device assignments and inventory records in the school's asset management systems.
• Support inventory audits, device organization, and equipment lifecycle management.
• Assist with student outreach regarding outstanding device returns.

Ticketing & Documentation

• Create, update, and document technical support requests using the school's Centralized Ticketing System (CTS).
• Accurately record troubleshooting steps, actions taken, and resolutions.
• Monitor assigned tickets and provide timely updates under the guidance of IT staff.
• Follow established ticket priorities, escalation procedures, and service standards.
• Maintain accurate records of IT support activities and equipment assignments.
• Assist with tracking Help Desk activities and preparing operational reports as directed.

• Provide professional, respectful, and responsive technical assistance to staff and students.
• Explain technical issues and solutions clearly to users with different levels of technical knowledge.
• Support a diverse adult learner population with patience, professionalism, and cultural awareness.
• Collaborate with IT team members to ensure timely resolution of support requests.
• Demonstrate strong communication, teamwork, and problem-solving skills.
• Maintain a positive attitude and openness to constructive feedback.

• Follow school IT policies, procedures, cybersecurity practices, and data privacy standards.
• Handle school equipment, user accounts, and student information responsibly.
• Participate in technical training, mentoring, and professional development opportunities.
• Demonstrate initiative, accountability, and willingness to learn new technologies.
• Follow established standard operating procedures (SOPs) and safety guidelines.
• Perform other duties as assigned.

• Technical Aptitude: Basic understanding of Windows, ChromeOS, Microsoft 365, Google Workspace, and common software applications.
• Customer Service Orientation: Strong interpersonal skills and commitment to providing excellent user support.
• Communication Skills: Ability to explain technical information clearly and professionally to non-technical users.
• Problem Solving: Strong troubleshooting mindset with attention to detail and a willingness to learn.
• Organization & Documentation: Ability to maintain accurate records and manage multiple tasks effectively.
• Collaboration: Ability to work both independently and as part of a team in a fast-paced environment.
• Adaptability & Willingness to Learn: Openness to feedback, new technologies, and professional development.
• Commitment to Inclusion: Ability to work effectively with individuals from diverse cultural, linguistic, and educational backgrounds.

• High school diploma, GED, current student status, or equivalent combination of education and experience.
• Interest in Information Technology, Computer Science, Help Desk Support, or a related field.
• Enrollment in an Information Technology, Computer Science, or technical training program preferred
• Familiarity with Microsoft 365, Google Workspace, and basic device troubleshooting preferred.
• Previous customer service, volunteer, internship, or technical support experience preferred but not required.
• Ability to communicate effectively in English.
• Bilingual proficiency in Spanish, Amharic, or another language is a plus.

• A hourly salary of $19.00 per hour.

Even if you don't feel that all of the requested qualifications aren't your current strengths, we still welcome you to apply. We invite all candidates of all backgrounds to apply.

• Ability to lift and move equipment up to 25 pounds.
• Ability to stand, walk, bend, and carry equipment as needed.
• Ability to work at a computer for extended periods.
• Ability to travel between workspaces on campus as needed.

• FLSACLASSIFICATION: NON-EXEMPT
• REPORTS TO: HELP DESK MANAGER
• TYPE OF ROLE: INTERNSHIP
• TYPE OF ROLE: PAID, PART-TIME INTERNSHIP
• MANAGES: N/A

Carlos Rosario International Public Charter School is an equal opportunity employer, and is committed to providing equal employment opportunity in recruitment, hiring, training and development, promotion, termination, compensation and all other terms, conditions and privileges of employment. In accordance with federal and DC laws, Carlos Rosario School does not discriminate with regard to employment on the basis of race, color, religion, national origin, ethnicity, sex, age marital status, personal appearance, sexual orientation, gender identity and expression, genetic information, family responsibilities, political affiliation, disability, matriculation, veteran status, or other protected status under applicable law.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to rosariohr@carlosrosario.org or contact the Human Resources Department at (202) 797-4700. If possible, in your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Apply directly at Carlos Rosario International Public Charter School’s career page at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=33b607f4-564d-4335-b098-98dd2b218da4&ccId=19000101_000001&jobId=667025&lang=en_US&source=CC2

This position will be posted until filled.