Service Manager in Troy, Alabama at Caliber Living LLC
Job Description
Completes all service requests within 24 hours, unless the request requires extraordinary parts or labor.
Must have the ability to select appropriate materials for the property as needed.
Performs inspection of exterior lighting of the property on a schedule determined by the Community Manager.
Responsible for maintaining a clean and organized work environment in the maintenance shop.
Responds to resident service requests and concerns in a timely, professional manner.
Reads and/or listens to resident requests/complaints in a calm, respectful, and open manner.
Maintains a complete clean and neat uniform, name tag must be worn when working on any Caliber Property including nights and weekends, if applicable.
Distributes notices and communications to residents as needed.
Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints about maintenance services and exhibits a sense of urgency with assigned work orders.
Attend and assist in resident activities and functions after hours as needed.
Records activities in maintenance log.
Responsible for maintaining other logs (pool, HVAC, preventative maintenance, etc.)
Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by Community Manager.
Responsible for monitoring and/or controlling maintenance inventory and/or supplies. Works with Community Manager to order tools and supplies as needed to stay within budgetary guidelines.
Assists the Community Manager and Assistant Community Manager with other tasks as requested.
Comply with and enforce all Caliber policies.
Embraces and executes the vision, mission, and beliefs of the Company.
Supports/Enforces the safety program.
Is punctual and present at work when scheduled.
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
POSITION QUALIFICATIONS
Education
High School Diploma required, college degree preferred
Experience
Three to five years of apartment maintenance experience (or equivalent). Minimum of one year of apartment Service Manager experience (or equivalent).
SKILLS & ABILITIES
Computer Skills
Basic computer skills required. Experience with a work order maintenance system, basic typing skills and knowledge of computers. Use of the company’s payroll system is required to submit time off requests and clock in and out.
Certificates & Licenses
Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. HVAC certification. CPO certification. EPA certifications Type I and II or Universal for refrigerant recycling. Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.
Other Requirements
Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operations. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair. Must be familiar with Federal, State and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies
WORK ENVIRONMENT
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and residences or commercial vehicles. Maintenance Technician will work both inside and outside (in all types of weather) of apartment buildings, and in all areas of the property, including amenities. Use of ladders in excess of nine feet. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.
PHYSICAL DEMANDS
Activity | Stand | Walk | Sit | Handling Reaching Outward | Reach Above Shoulder | Climb | Crawl | Squat/ Kneel | Bend |
Frequency | C | C | O | F | F | F | F | F | F |
Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to hear, listen and speak.
Weight | Lift/Carry Frequency | Push/Pull Frequency |
10 lbs or less | C | C |
11-20 lbs 21-50 lbs | F | F |
51-100 lbs | F | F |
Over 100 lbs | O | O |
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
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