Receptionist in Kalamazoo, Michigan at Optimed Pharmacy Inc

Who We Are:

OptiMed Health Partners optimizes health outcomes and quality of life through personalized and coordinated care. We have been serving patients for over 30 years with a focus on high-quality care in retail pharmacy, specialty pharmacy, and infusion services. The OptiMed Vision reimagines healthcare solutions to achieve unsurpassed value. Our results-oriented culture fosters learning, providing growth opportunities for our employees and exceptional care for our patients in all 50 states.

The Impact of this Role:

The Receptionist serves as the first point of contact for patients, visitors, vendors, and staff at OptiMed. This role is responsible for creating a welcoming and professional environment while supporting the daily operations of the infusion center and Spravato clinic.

The Receptionist plays an important role in ensuring a positive patient experience through efficient scheduling support, patient check-in/check-out, insurance verification assistance, communication coordination, and front desk operations. This position also assists with general administrative and facility-related tasks to help maintain smooth clinic operations.

What You’ll be Doing:

Responsibilities include, but are not limited to:

• Greet patients, visitors, vendors, and staff in a friendly and professional manner
• Maintain clean, organized, and welcoming reception and waiting areas
• Provide front desk coverage and manage incoming phone calls
• Check in and check out infusion and Spravato patients
• Obtain patient weights and required consent documentation
• Collect copays and assist with patient payment processing
• Assist with insurance verification and related documentation
• Schedule appointments and provide appointment reminder calls
• Help facilitate patient flow and communicate delays or updates as needed
• Offer beverages and support patient comfort during visits
• Scan, upload, fax, and document patient information as needed
• Sort, distribute, and process incoming/outgoing mail and packages
• Assist vendors and visitors by directing them appropriately
• Coordinate and assist with representative lunches and meetings
• Support facility-related tasks and general office organization/operation
• Assist with administrative duties and special projects as assigned
• Maintain confidentiality of patient health information (PHI) and comply with HIPAA standards

Who You’ll be Working With: The Receptionist works closely with pharmacy staff, nursing teams, administrative leadership, vendors, and patients to support daily clinic operations. The Receptionist does not hold any direct supervisory roles. They will report directly to the Manager of Treatment and Clinical Operations.

Skills and Experience You’ll Bring to the Table

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum of 1–2 years of receptionist, administrative, customer service, or healthcare office experience preferred
• Experience with patient scheduling, appointment coordination, and front desk operations preferred
• Familiarity with insurance verification, patient copay collection, and medical office workflows preferred
• Experience using EMR/EHR systems and Microsoft Office applications
• Ability to manage multi-line phone systems and high-volume communications
• Experience handling incoming/outgoing mail, packages, and office coordination tasks
• Basic data entry and documentation experience required
• Knowledge of HIPAA regulations and handling protected health information (PHI) preferred

Competencies You’ll Bring to the Table:

• Strong verbal and written communication skills
• Excellent customer service and patient-focused mindset
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Ability to maintain professionalism and composure in high-traffic situations
• Team-oriented approach with the ability to collaborate effectively across departments
• Dependable, proactive, and adaptable
• Strong problem-solving and critical thinking abilities
• Ability to maintain confidentiality and exercise sound judgment
• Ability to create a welcoming, professional, and supportive environment for patients and visitors

Work environment This position works primarily in an office and clinical environment and requires prolonged periods of sitting, standing, and computer use. Occasional light lifting of office supplies or packages may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

OptiMed Health Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.