Receptionist at Beacon Health System – Elkhart, Indiana

Under general supervision, follows established policies and procedures while performing a wide variety of clerical and departmental duties within the designated department.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Communication

• Maintains on-going communication within department.
• Keeps department staff members and families updated regarding patient status if applicable to specific department.
• Has a good grasp of the computer and able to access computer files as needed.
• Demonstrates good interpersonal skills by communication with patients, visitors, hospital staff, and other medical facilities in a friendly, caring, sincere, and cooperative manner.
• Maintains a positive, friendly, and cheerful demeanor, even during stressful situations.
• Communicates identified problems to appropriate supervisory personnel and participates in corrective action.
• Using own judgment, recognizes unusual patient/family situations and deal with them accordingly.
• Ensures that all phone calls are answered by the 4th ring, in a pleasant and professional manner.
• Gives appropriate information regarding the designated department, answering questions and taking messages, as needed.
• Communicates information to and from other medical facilities in a courteous and helpful manner.
• Retains confidentiality in all aspects of the position.

Patient Files

• Arranges new patient charts with all required paperwork if applicable.
• Orders and maintains office supplies.
• Mails and/or faxes all reports as requested in a timely manner.
• Sorts and routes all incoming mail appropriately.
• Operates all standard office equipment. Other duties, as assigned.

Patient Information/Education

• Completes all mandatory skills on-line as required by Beacon.
• Upon patient's arrival, notifies appropriate department.
• Verifies all information regarding the patient, prior to their arrival.

Supply and Inventory Management

• Monitors and orders replacement of stock paper supplies and materials according to predetermined levels.
• Assures that needed stock items for the station are located in proper place on unit with easy access to physicians and staff.
• Records, distributes and returns items as needed.

Contribute to the overall effectiveness of the department

• Completes other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Medical Terminology is preferred. Up to 1 year experience is also preferred.

Knowledge & Skills

• High school courses, with training in communications and English.
• Ability to read, write legibly, and perform and understand detailed instructions.
• Ability to type 30 wpm preferred and files accurately.
• Will be expected to become familiar with departmental procedures.

Working Conditions

Works in a hospital office and patient care environment.

Physical Demands

• Work normally performed in sitting positions; however, some walking around is required, and filing requires bending, stooping, and standing.
• May involve occasional periods of lifting and transporting patients.