Care Navigators - Part-Time in Raleigh, North Carolina at Axil Health

About the Job: Chronic Care Management Specialist - Medical Assistant

Job Type: Full-time.

NOT A REMOTE POSITION. MUST BE ABLE TO WORK FROM OUR LOCATION IN Raleigh, NC. MONDAY THROUGH FRIDAY - Future weekends.

Description: Specialist must be (one of the following): Have a current, nationally recognized Medical Assistant (MA) certification or Licensed Practical Nurse (LPN) certification. A copy of the MA/LPN certification will need to be provided. The candidate will work in a team environment to assist and support the clinical pharmacists in performing duties relating to patients enrolled in Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). The candidate will serve 500 plus patients between multiple clinics throughout North Carolina.

About Axil Health:
Axil Health is a privately owned pharmacist collective that offers clinical services located inside established medical facilities. Through clinical services, Axil Health works to improve compliance and better patient outcomes while increasing a clinic’s bottom line.

Requirements/Duties:

• Enroll patients into either RPM or CCM.
• Prepare the patient chart for upcoming CCM encounters.
• Make monthly check-in calls to patients enrolled in CCM.
• Make daily compliance calls to patients enrolled in RPM.
• Timely and proper communications with clinical pharmacists of any urgent health-related call needs, medication refills, and appointment requests communicated by the patient during any telephone.
• Respects patient confidentiality at all times and treats patients with courtesy and respect.

Required Skills:

• Professional telephone skills.
• Computer skills including: Data entry functions, Excel, and the use of Allscripts or other various EHRs, and various software programs.
• Time management skills.
• Clear verbal and written communication skills as well as customer service excellence.
• Must be able to work in a team environment.
• Self-motivated, compassionate, and a patient-oriented clinician.
• Minimum requirement is a High school graduate or GED equivalent.
• Ability to establish and maintain effective working relationships with patients, caregivers, fellow team members, medical providers and the public.
• Ability to organize and manage competing priorities.
• Ability to problem solve and show good judgment.
• Knowledge of medical terminology.
• Ability to react calmly and effectively in emergency situations.

Preferred, not required, skills:

• Prior CCM or RPM experience.
• Prior Pharmacy experience.