On-Call Shelter Support Staff at Chicanos Por La Causa – Albuquerque, New Mexico

On Call and On Point.

The Women's shelter team is hiring a pool of on-call support staff to join the team! This is a great role to get some experience, learn a little of everything and get your foot in the door for future full-time opportunities.

SCHEDULE: on-call, hours varied based on need, includes weekends, holidays

LOCATION: 5400 Gibson Blvd SE, Albuquerque

POTENTIAL FOR FULL-TIME OPPORTUNITIES
This position also serves as a talent pipeline for WHNC. On-Call staff may be considered for permanent or regularly scheduled positions (such as Intake Specialist, Housing Support Specialist, or other shelter operations roles) as vacancies become available, based on performance, training completion, and organizational need.

ABOUT THE WOMEN'S HOUSING NAVIGATION CENTER (WHNC)
Women's Housing Navigation Center offers a safe and welcoming environment to women experiencing homelessness in Albuquerque. The center is open year-round and offers meals, a warm overnight bed, and secure under-bed storage. The shelter provides low barrier, trauma-informed case management, job searching, and other supportive services. The team works to guide guests through a successful exit from the shelter to safe, stable housing, and a plan for ongoing support

HOW WILL YOU MAKE AN IMPACT?
You will do a little of everything and learn the different areas in the shelter. As an On-Call Shelter Operations Support Specialist, you provide flexible, on-demand coverage to support daily shelter operations at the Women’s Housing Navigation Center. Your primary focus will be ensuring continuity of shelter operations, resident safety, documentation accuracy, and compliance during staffing gaps, call-outs, high census periods, or emergency situations.

You may get to do limited case management support activities that align with client Individual Service Plans (ISPs) and program goals, while maintaining a primary focus on shelter operations and coverage. On-Call staff may assist clients with completing housing applications, benefit applications, documentation gathering, appointment preparation, and other time-sensitive tasks that support progress toward housing stability, under the guidance of supervisory or case management staff.

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

Shelter Operations and Resident Oversight

Monitor dormitory and common areas to ensure resident safety, cleanliness, and compliance with shelter rules Conduct routine rounds and wellness checks Enforce curfew, quiet hours, and behavior expectations De-escalate conflicts and respond to incidents following trauma-informed practices Document incidents, shift activities, and operational concerns

Intake and Documentation Support (as assigned)

Support guest intake, check-in, and orientation processes Assist with HMIS data entry, census counts, and daily reporting Support completion of required forms and documentation Maintain confidentiality and data integrity

Operational Support

Assist with meal service coordination, supply distribution, and facility needs Support scheduling, transportation coordination, and daily shelter flow Respond to emergencies according to established protocols Communicate operational issues to supervisory staff in a timely manner

Case Management Support

Assist clients with completing housing, benefit, and service applications Support clients in gathering required documentation related to housing or benefits Assist with ISP-aligned tasks as directed by Housing Support Specialists or supervisors Help clients prepare for appointments, interviews, or coordinated entry processes Document support activities accurately and communicate updates to the assigned case management staff

Other Duties as Assigned

Perform other duties as assigned to support shelter operations, emergency response, and continuity of services

WHAT MAKES YOU A GREAT ON-CALL SUPPORT STAFF?

Crisis Intervention and De-escalation Trauma-Informed Care Conflict Resolution Shelter Operations and Safety Compliance Intake and Documentation Support (HMIS, census tracking) Community Resource Navigation Cultural Competency Transportation Safety (when assigned) Operational Flexibility and Rapid Response

MINIMUM QUALIFICATIONS AND COMPETENCIES

High School Diploma or GED required Minimum 1 year of experience in a shelter, residential, or human services setting preferred Experience working with individuals experiencing homelessness strongly preferred Ability to work flexible, on-call shifts including nights, weekends, and holidays Strong interpersonal, communication, and de-escalation skills Understanding of trauma-informed care and cultural humility Basic computer proficiency; HMIS experience preferred Valid driver’s license with acceptable driving record (required if assigned transportation duties) Ability to remain calm and effective in high-stress situations

Requirements:

Experience and commitment to working with multiethnic, multicultural, low-income populations. Excellent attention to detail, analytical, and problem-solving skills. Demonstrated interpersonal and verbal and written communication skills. Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams). Proven supervisory and effective leadership skills. Excellent documentation and clinical skills. Proven ability to follow-up and meet deadlines. Excellent initiative, flexibility, and stress-management in handling the demands of leadership. Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues, that a leader faces during the workday.

Are you always ready to jump in when called? This role is for you - apply today!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.