Director of Pediatric Dental Operations in Minnetonka, Minnesota at beBright

Director of Pediatric Dental Operations

Reports To: Chief Operations Officer

Position Summary

The Director of Pediatric Dental Operations is responsible for driving operational performance, consistency, and growth across a group of dental practices. This role provides strategic leadership and operational oversight while partnering closely with Practice Administrators, doctors, and clinical teams to achieve organizational goals and deliver an exceptional patient experience.

The Director of Pediatric Dental Operations will monitor business and operational performance, identify opportunities for improvement, establish and implement standardized processes, and provide coaching and accountability to practice leadership. This position requires a strong balance of strategic thinking, financial acumen, leadership, and hands-on execution, with a focus on operational excellence, team development, and sustainable growth.

Key Responsibilities

Operational Leadership

Provide strategic and day-to-day operational oversight across assigned practice locations, ensuring alignment with organizational goals, standards, and initiativesPartner with Practice Administrators and doctors to drive practice performance, accountability, and operational excellenceMonitor and analyze key performance indicators, including production, collections, new patients, patient retention, schedule efficiency, staffing, and profitabilityIdentify operational challenges and develop scalable solutions to improve workflows, productivity, patient experience, and financial performanceConduct regular business reviews with practice leadership to assess performance, establish priorities, and drive accountabilityDevelop and execute action plans to address performance gaps and achieve established goalsSupport practice growth initiatives, including new services, expansion opportunities, and operational integration of new locationsPartner with executive leadership to establish and execute annual and long-term operational strategiesFinancial & Performance Management

Partner with leadership and practice administrators on budgeting, forecasting, and financial performanceReview practice-level financial results and identify trends, opportunities, and areas requiring interventionDevelop strategies to improve revenue, collections, profitability, and overall practice performanceEstablish performance expectations and ensure practice leadership understands and effectively manages key business metricsUse data and reporting to inform operational decisions and drive continuous improvementLeadership & Team Development

Lead, coach, and develop Practice Administrators and other practice leadership team membersProvide guidance and mentorship to practice leaders to strengthen leadership capabilities and operational decision-makingSupport staffing strategy, workforce planning, onboarding, and team development across assigned locationsPartner with HR and other shared services teams to address employee relations, performance management, retention, and organizational needsFoster a culture of accountability, collaboration, continuous improvement, and high performanceIdentify leadership development opportunities and succession planning needs within the assigned practicesStandardization & Process Improvement

Drive consistency across locations by implementing standardized workflows, processes, and operational best practicesPartner with executive leadership and shared services teams to develop, refine, and implement policies, procedures, and systemsIdentify operational inefficiencies and recommend scalable solutions to improve productivity, quality, and patient experienceLead and support implementation of company-wide operational initiatives and strategic projectsEvaluate existing processes and systems to identify opportunities for increased efficiency and effectivenessEnsure successful adoption and sustained execution of new processes across assigned locationsPatient Experience & Quality

Promote a high level of patient satisfaction and ensure practices consistently deliver an exceptional patient experienceMonitor patient experience metrics and identify opportunities for improvementPartner with practice leadership to address operational barriers impacting patient care and satisfactionSupport clinical and operational teams in maintaining high standards of quality and serviceCompliance & Risk Management

Ensure adherence to company policies, procedures, and applicable regulatory requirementsSupport operational audits, reviews, and compliance initiatives across assigned locationsIdentify operational risks and partner with leadership to develop and implement appropriate solutionsPromote a culture of compliance, accountability, and operational excellenceCross-Functional Collaboration

Serve as a key liaison between practice operations and shared services departments, including Finance, HR, Recruiting, IT, Marketing, and Revenue Cycle ManagementCommunicate organizational priorities and ensure effective execution at the practice levelProvide leadership with insights and recommendations based on practice performance and operational trendsCollaborate on company-wide initiatives that impact practice operations and provider teamsQualifications

Bachelor’s degree preferred; equivalent combination of education and experience considered5+ years of multi-site operations or leadership experience, preferably in healthcare, dental, or a service-based environmentProven experience leading and developing teams across multiple locationsStrong understanding of operational KPIs, financial performance, and performance managementDemonstrated success in process improvement, change management, and organizational growthExperience partnering with senior leadership to develop and execute operational strategiesAbility to travel to practice locations as neededSkills & Competencies

Strong leadership, coaching, and relationship-building skillsStrategic thinker with the ability to translate organizational goals into actionable plansStrong financial and analytical acumenExcellent communication, presentation, and interpersonal skillsHighly organized with strong attention to detail and follow-throughAbility to manage multiple priorities and initiatives in a fast-paced, growth-oriented environmentStrong problem-solving and decision-making skillsAbility to influence and drive accountability across multiple levels of an organizationAdaptable and comfortable leading teams through changeDemonstrated commitment to operational excellence and continuous improvement