Revenue Cycle Manager at Appalachian Regional Healthcare System – Boone, North Carolina

Position Summary The ARMA Revenue Cycle Manager is primarily responsible for the accuracy of the revenue cycle process for the outpatient physician clinics. This includes collaborating with the central business office and auditing the front desk staff outcomes in the clinics, to ensure accuracy of the registration and billing processes, and supporting the practice managers and leadership to promote financial success. This position promotes revenue and data integrity for accurate information to be utilized in different methods such as key performance indicators and other ad hoc reports to management and staff. Our commitment to fair and equitable compensation is reflected in our competitive salary starting at 26.00 per hour. At UNC Health Appalachian, we believe that your education and experience deserve recognition and reward. We ensure that your dedication and qualifications are commensurately compensated, recognizing the value you bring to our team. This position is an exempt position and benefits eligible after a 60-day waiting period. Position Qualifications Minimum Education

• Associates degree in Business, Accounting, or Other Equivalent Program
• Bachelor’s degree in Business, Accounting, or Other Equivalent Program (preferred)

Experience

• At least 3-5 years’ experience in a physician practice or related healthcare setting that may include job specific competencies such as but not limited to the areas of coding, patient accounting, compliance, registration, and quality measurement.
• At least 3-5 years’ management/supervisory experience required.

Required Registration/License/Certification

• Certified Coder (preferred)

Knowledge, Skills and Abilities

• Ability to analyze and interpret data-Problem Solving/Analytical Skills
• Knowledge and use of Excel to quickly interpret large amounts of data; including pivot tables, vlookup, and other summary functions.
• Ability to communicate courteously and effectively, acts within the chain of command, and utilizing positive verbal and non-verbal skills.
• Excellent interpersonal and teamwork skills and the ability to educate personnel at all levels.
• Ability to document and design workflow processes.
• Demonstrate skills in Critical Thinking, Diplomacy, and Relationship building
• Communication Skills both oral and written.
• Knowledge of compliance and attention to detail.
• Conduct training sessions for new staff, including onboarding and orientation.
• Facilitate refresher training programs to ensure ongoing staff development.
• Organize and lead supervisor meetings to discuss team performance and strategies.
• Participate in in-person clinic rounding to assess staff engagement and patient care goals.
• Collaborate with team members to enhance training materials and resources.

Physical Demands

• Manual dexterity and mobility.
• Prolonged, extensive or continuous sitting/standing/walking > 7 hours per day.
• Frequently per hour: bends; squats; kneels; twists; turns; and reaches.
• Near acuity: ability to see clearly at 20 inches or less.
• Ability to frequently drive to various practice locations.

Working Conditions

• Primarily works remotely.
• Limited exposure to the risk of blood borne diseases when in clinics.

About UNC Health Appalachian

It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

For accommodations or additional information, contact recruitment@apprhs.org.