Registration Supervisor at Appalachian Regional Healthcare System – Boone, North Carolina

Supervision and Leadership:

• Lead and supervise the clinic registration team, providing guidance, support, and mentorship.
• Conduct regular team meetings and training sessions to ensure staff proficiency and adherence to protocols.

Patient Registration:

• Oversee the patient registration process, ensuring accurate collection of demographic and insurance information.
• Resolve registration-related issues and discrepancies in a timely and efficient manner.

Quality Assurance:

• Implement and maintain quality assurance measures for registration processes.
• Conduct regular audits to ensure data accuracy and compliance with regulatory requirements.

Training and Development:

• Develop and deliver training programs for new and existing registration staff.
• Keep staff updated on changes in policies, procedures, and technology related to registration.

Workflow Optimization:

• Streamline and optimize registration workflows to enhance efficiency and reduce patient wait times.
• Collaborate with other departments to improve the overall patient experience.

Customer Service:

• Foster a customer-centric approach among registration staff, ensuring patients receive courteous and efficient service.
• Address patient concerns and feedback, striving for continuous improvement.

Collaboration with Other Departments:

• Collaborate with billing, medical records, and other departments to ensure seamless information flow.
• Address cross-functional issues and implement solutions to enhance interdepartmental communication.

Reporting:

• Generate regular reports on registration metrics, performance indicators, and patient satisfaction.
• Analyze data to identify trends and areas for improvement.

• High School Diploma is required at time of hire.
• Associate degree in business, healthcare administration or related field preferred.

• 2 years experience in a supervisory or leadership role within a healthcare setting.
• Knowledge of healthcare registration processes, insurance verification, and regulatory compliance.

• Relevant certifications in healthcare administration or leadership (preferred).

• Proven ability to lead, motivate, and develop a high-performing team.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data collection and reporting.
• Ability to identify issues and implement effective solutions.
• Ability to identify issues and implement effective solutions.
• Familiarity with healthcare information systems and registration software.
• Experience in developing and delivering training programs for staff.
• Proven ability to streamline and optimize workflows to enhance efficiency.

• Ability to move swiftly within the clinic, supervising and supporting staff.
• Swift movement between various clinic areas.
• Precise use of hands and fingers for administrative tasks and equipment handling.
• Sharp visual acuity for accurate review of clinical documentation and data.
• Extended periods of standing during patient interactions and supervision of operations.
• Occasional lifting and carrying of supplies and equipment, weighing up to 25 pounds.

• Work primarily within the clinic setting.
• Exposure to various patient conditions and clinical procedures.
• Regular collaboration with clinic staff, management, and other departments.
• Adaptability to a dynamic and fast-paced healthcare environment.

  About UNC Health Appalachian

  It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

  About UNC Health

  UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

  UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

  Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen.

  For accommodations or additional information, contact recruitment@apprhs.org.