Customer Care Representative in Phoenix, Arizona at Hei-Tek Automation, LLC

About Hei-Tek Automation, LLC

ESSENTIAL FUNCTIONS & RESPONSIBILITES

• Customer Support:
  • Handle incoming customer inquiries via phone, email, or other communication channels.
  • Provide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services.
  • Address product inquiries, pricing, availability, and delivery status in a timely and efficient manner.
• Order Processing:
  • Process customer orders and quotes accurately and efficiently using the company's order management system.
  • Coordinate with various departments, such as sales, warehouse, and logistics, to ensure smooth order fulfillment and timely delivery.
  • Update customers on the status of their orders and provide tracking information when necessary.
  • Follow up on open quotes weekly to drive quotes to sales orders.
• Issue Resolution:
  • Investigate and resolve customer complaints, product issues, or service problems promptly and professionally.
  • Collaborate with technical support teams to address complex technical problems and provide customers with effective solutions.
  • Coordinate with various departments, such as sales, technology partners, warehouse and logistics to ensure smooth issue resolutions.
• Customer Relationship Management:
  • Build and maintain positive and long-lasting relationships with customers, understanding their needs and preferences.

REQUIREMENTS

• A High school diploma or equivalent; as well as an associate's degree in business, is a plus.
• Minimum of 3-5 years of experience in a customer service or customer care role, preferably within the industrial automation industry.
• Familiarity with industrial automation products, such as PLCs, HMIs, sensors, and motors, is highly advantageous.
• Strong communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
• Problem-solving mindset with the ability to handle and resolve customer issues effectively.
• Excellent organizational and multitasking abilities to manage customer inquiries and order processing efficiently.
• Proficiency in using customer relationship management (CRM) software and order management systems like P21. Zoho experience a plus but not required.
• Demonstrated passion for providing exceptional customer service and going the extra mile to meet customer needs

• 401(k) Matching
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid time Off
• 9 Paid Holidays