Customer Service in Hickory, North Carolina at A-1 Termite and Pest Control, Inc.
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Job Description
Seeking Friendly, Conscientious Helpers!
Do you enjoy talking with customers and being part of a team that provides solutions? We have a great opportunity for you! We are looking for a friendly and happy person to join our team here at A-1 Pest Control, where you will provide a helping hand to our customers, and to your peers.
As a Customer Service Representative, you are responsible for taking care of the needs of our customers. Logically and efficiently routing technicians and answering questions from customers are the foundation of what this role requires to be successful. Additionally, this role requires extensive use of a web-based route management system to schedule appointments for customers.
This position is on-site Monday-Friday 8am-5pm.
Key Responsibilities:
- Respond promptly to customer inquiries through various communication channels
- Follow up with customers to ensure resolution and satisfaction
- Collecting payments
- Maintain detailed records of customer interactions, transactions, and feedback during the call
- Being able to multi-task.
Benefits and compensation:
- Starting at $19/HR
- PTO
- $10k company-provided life insurance policy
- 401(k) contribution match after a year
- Health insurance
A-1 Pest Control is an EOE and drug-free workplace. We look forward to hearing from you!