HUMAN RESOURCES MANAGER at The Corp.of Massey Hall & Roy Thomson Hall – Toronto, Ontario

The HR Manager plays a central role in shaping a positive and engaging employee & manager experience. This position provides HR generalist support across the organization, ensuring that staff feel supported, informed, and connected. The HR Manager manages day-to-day HR administration with an eye toward ease and clarity, partners with Payroll to ensure accuracy and trust in employee pay and benefits, and supports managers and staff in navigating policies and programs. In collaboration with the VP, People & Culture, the HR Manager delivers initiatives that strengthen engagement, recognition, development, and organizational culture—always with the employee experience at the heart of these efforts.

Key Responsibilities:

1. Employee Experience

• Serve as a first point of contact for employees and managers, providing clear, timely, and supportive guidance on HR policies and practices.
• Ensure that HR processes and programs are delivered in ways that reinforce trust, fairness, and transparency.
• Partner with leaders to foster a positive workplace culture and address employee needs with care and consistency.

2. HR Programs & Engagement

• Support delivery of employee engagement and recognition programs that build connection and celebrate contributions.
• Administer benefits and pension programs, ensuring employees understand and can access the resources available to them.
• Coordinate and monitor completion of mandatory training programs, ensuring staff are set up for success in their roles.

3. Recruitment & Onboarding

• Manage recruitment processes to create a positive and welcoming experience for candidates and hiring managers.
• Lead onboarding to deliver a strong first impression and help new employees integrate smoothly into the organization.

4. HR Administration & Collaboration

• Maintain accurate and complete employee records in ADP, ensuring employees trust the integrity of their information.
• Collaborate with Payroll to ensure timely and accurate processing of hires, terminations, and changes, reinforcing employee confidence in pay and benefits.
• Provide data and insights to support people-related decision-making and continuous improvement.
• Support both union and non-union employee groups by fostering respectful relationships and fair treatment.
• Partner with managers to address day-to-day employee issues in ways that sustain engagement and team effectiveness.
• Ensure policies and practices comply with legislation while keeping employee experience at the forefront.

Qualifications:

• Minimum 5 years of HR generalist experience in in events or venue operations, hospitality, or related fields.
• Demonstrated ability to support both unionized and non-unionized staff, including full-time and part-time hourly employees.
• Proficiency with ADP Workforce Now or similar HRIS, with strong attention to accuracy and detail.
• Knowledge of employment legislation and HR best practices, with the ability to translate compliance requirements into clear, employee-friendly practices.
• Strong communication, relationship-building, and problem-solving skills.
• Post-secondary education in Human Resources, Business Administration, or a related field; CHRP/CHRL designation (or in progress) is an asset.

Core Competencies

• Employee Experience & Engagement
• Communication & Relationship Building
• HR Knowledge & Application
• Adaptability & Problem Solving
• Operational Excellence

Work Conditions

• Manual dexterity required to use desktop computer and peripherals.
• Interacts regularly with management, employees, and vendors by telephone, email and in-person meetings.
• Comfort working in both office and facility settings, with the ability to conduct walkthroughs and inspections across large-scale, multi-level venues.
• Overtime as required to accommodate oversight for two public venues operating seven (7) days a week
• Travel between venues will be required on an ongoing basis

Additional Information: This is a hybrid role based in Toronto with a combination of remote work and on-site presence at Massey Hall, Roy Thomson Hall, and Allied Music Centre. Some evening and weekend availability will be required depending on client needs and event schedules.