Tech Team at Rays Baseball Club LLC – St Petersburg, Florida

The Tampa Bay Rays are looking for positive, detail-oriented, and tech-savvy individuals to join our Tech Team (part-time, game-day) staff at George M. Steinbrenner Field in Tampa, FL. Tech Team staff will interact directly with fans and their smart phones by troubleshooting any issues involving digital ticketing and in-app concessions/merchandise payments.

Responsibilities include, but are not limited to:

• Work 2025 Rays games at George M. Steinbrenner Field in Tampa and other events to engage with fans about the mobile experience 
• All fan-facing aspects of the MLB Ballpark app: mobile ticketing, ticket forwarding, digital wallet, loaded and combination tickets, stadium map features, in-app purchases, and other mobile content
• Provide exceptional customer service and improve the mobile experience for all Rays fans while reflecting the fun, safe, and energetic atmosphere of Rays baseball
• Oversee ticket scanning technology and assist all fans that may have ticketing questions inside and outside the stadium
• Troubleshoot issues that may arise for fans regarding online accounts and the MLB Ballpark App 
• Be primary point of contact at entrances for Fan Hosts / ticket scanners
• Be primary point of contact for concessions and retail staff regarding mobile payments
• Maintain a clean and sanitized workspace
• Fulfill and assist with any special offers (tickets, discounts, loaded value) 
• Assist and be a resource to all fans throughout George M. Steinbrenner Field
• Assist with various special projects as needed
• Assist with Box Office duties and staff as needed

Qualifications: 

• Familiar with both Apple and Android apps and cell phone technology, including a general awareness of Apple/Google wallet features
• Ability to troubleshoot and solve problems/issues as they arise 
• Quick learner with respect to software and mobile technology
• Strong attention to detail 
• Professional, positive, and friendly personality 
• Ability to communicate effectively with fans, coworkers, supervisors and management team 
• Night, weekend, and holiday availability is required
• Must have reliable transportation 
• Must meet current safety protocol and standards (PPE, temperature checks, etc.) set forth by the Rays

Physical Requirements: 

• Able to work in a high activity and heavily crowded professional sports venue 
• May be required to lift/carry items weighing up to 25lbs on occasion 
• Able to work on feet for long periods of time
• Able to work outside in the sun/without shade for a long period of time