Assistant Property Manager in Lakewood, Colorado at Pontis Property Management

Job Summary:

The Assistant Property Manager is primarily responsible for managing the rent collection process and ensuring the timely receipt of payments from tenants. They play a crucial role in maximizing revenue and minimizing delinquencies by implementing effective collection strategies and maintaining positive tenant relations.

Responsibilities:

Rent Collection:

• Implement and enforce rent collection policies and procedures in accordance with lease agreements and company policies.
• Monitor rent payments and follow up with tenants on overdue accounts through phone calls, emails, and written notices.
• Negotiate payment arrangements with delinquent tenants and track payment commitments.

Tenant Communication:

• Serve as the primary point of contact for tenants regarding rent payments and account inquiries.
• Respond promptly to tenant inquiries and concerns related to rent payments, payment options, and account balances.
• Maintain open lines of communication with tenants to address issues and resolve disputes amicably.
• Assist onsite teams in garnering favorable online reviews.
• Assist management in responding to all online reviews.

Delinquency Management:

• Monitor and track delinquent accounts, identifying trends and implementing proactive strategies to reduce delinquency rates.
• Initiate legal proceedings for eviction or other actions as necessary for persistent delinquencies, in accordance with local laws and regulations.
• Coordinate with property management and legal teams to escalate delinquent accounts as needed.

Financial Reporting:

• Maintain accurate records of rent payments, late fees, and outstanding balances using property management software or databases.
• Prepare regular reports on rent collections, delinquency rates, and account aging for management review.
• Provide insights and recommendations to improve collection processes and minimize delinquencies.

Tenant Relations:

• Serve as a primary point of contact for tenants during the lease renewal process, addressing inquiries and concerns promptly and professionally.
• Build and maintain positive relationships with tenants to enhance tenant satisfaction and retention.
• Address any issues or concerns raised by tenants during the renewal process and work to resolve them effectively.
• Depending on onsite staffing, you may be asked to perform leasing responsibilities.
• Perform all other duties assigned by supervisor.

Qualifications:

• High school diploma or equivalent required; bachelor's degree in business administration, finance, or related field preferred.
• Previous 2 or more years’ experience in property management, collections, or related field preferred.
• Strong understanding of financial principles and collection strategies.
• Excellent communication and negotiation skills, with the ability to interact professionally with tenants and internal stakeholders.
• Proficiency in Microsoft Office suite and Yardi software.
• Knowledge of landlord-tenant law and fair debt collection practices preferred.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.

Additional Requirements:

• Willingness to work flexible hours, including evenings and weekends, as needed.
• Strong attention to detail and accuracy in financial record-keeping.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Certification in property management or collections preferred (e.g., Certified Apartment Manager, Certified Credit & Collections Professional) a plus.

Working Conditions:

• Office environment with regular on-site visits to apartments.
• Some physical activity is involved, such as walking through properties.