Emergency Housing Manager at The Community Action Organization of Western New York Inc – Buffalo, New York

JOB SUMMARY:

Assists and supports the planning and coordination of various Housing Development Programs, including strategic initiatives. Maintains accurate records including program tracking, compliance, and expenditures. Coordinates departmental marketing, communications, and outreach activities to build strong client relationships and community partnerships. Supervises the Housing Development Staff.

RESPONSIBILITIES AND DUTIES

Primary Responsibilities:

• Supports planning and coordination of various emergency housing programs.
• Supervises client data collection process, program reports, budgets, and work plans for the Housing Development programs and activities.
• Prepare program related grant reporting requirements, funding proposals, and expense requests for various programs.
• Supervises and supports the accuracy of client intake information to be sure updates to client information are performed regularly in web-based reporting system.
• Manages activities per household applicant in accordance to with the program guidelines and goals to include:
  • Solicit, collect, and document homeowner eligibility
  • Review and process application packets/files for each household, including program intake forms, supporting documentation, homeowner loan agreement, and completion of final sign-off forms.
• Collect program data related to the home repair programs, analyze overall program performance, and make recommendations for program improvements.
• Supervises the Housing Development Staff and manages the day-to day program and project coordination duties.
• Assists in completing requests for proposals (RFPs) issued by government agencies.
• Advocate for clients to access additional resources and support services.
• Collaborate with community organizations to enhance housing solutions and outreach. For example: Attend public events and lead presentations to support program growth.
• Develops efficient program administration processes, procedures, and policies.
• Ensures program compliance in all areas of the program including alignment with best practices of trauma informed care, housing first approach, just transition theory, etc.
• Responsible for day-to-day management and understanding of the Affordable Housing Coalition (AHC), Home Condition Reports (HCR), home repair programs including the Buffalo East Homeowner Improvement Program (BEHIP), Access to Heroes Program, and Access to Medicaid Programs.

Secondary Responsibilities:

• Must present a professional image in conduct, attitude, and attire.
• Satisfactory completion of mandatory trainings.
• Additional duties as assigned.

QUALIFICATIONS

Education and Experience:

• Associates degree or High School Diploma
• Three to Five (3-5) years’ experience as a program coordinator or relevant position or combined education and experience.
• Experience working with diverse communities

Skills and Abilities:

• Strong commitment in maintaining confidentiality including Federal and State rules and regulations in housing programs.
• Must be able to read, analyze, and interpret general business documents
• Must be able to interpret a variety of instructions in written, diagram, or schedule form.
• Must be able to speak effectively and present information to individuals and groups including managers, clients, and the general public.
• Experience implementing and managing new programs and initiatives focused on urban and/or low to moderate income communities.
• Familiar with New York State housing, planning, and federal funding reporting and compliance.
• Knowledge of housing resources in Western New York, housing counseling, real estate, construction/weatherization, and sustainability.
• Knowledge of nonprofit budgeting, expense requests, and funding compliance.
• Strong work ethic and ability to be highly productive
• Ability to gather and analyze statistical data and generate reports
• Advanced oral and written communication skills.
• Must have strong time management and organizational skills with ability to prioritize
• Excellent problem-solving skills with the ability to handle conflict
• Proficient in Microsoft Office Suite

Physical Demands:

• These physical requirements are representative but not exhaustive.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Application Requirements:

• Physical examination record or pass physical examination by a CAO physician
• Valid NYS Driver’s License and proof of motor vehicle insurance coverage
• Must have daily transportation to travel during work hours
• Completion of the following documents:
  • CAO Employment application
  • NYS SCR Clearance Form with acceptable clearance
  • Criminal Record Certification and free of criminal convictions of crimes against children (misdemeanor or felony)
  • Fingerprinting required.
  • Release for Reference Checks

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.