Quality Assurance Specialist at ABCorp NA Inc. – Scarborough, Ontario

ABCorp’s history dates back to 1795, more than 225 years. We started out as secure printers - designing & producing better, more counterfeit-resistant currency for the First Bank of the United States. Our products & services have changed, but secure envelops everything we do. Today, we design, manufacture, and personalize contactless credit cards, 3D print highly detailed prototypes & parts, and use digital content to elevate the customer experience in a secure envelope. These are just a few of the things we do.

JOB SUMMARY: As a Quality Specialist at ABCorp, you will support our manufacturing operations by helping make sure products meet customer, regulatory, and internal quality expectations. You will spend time on the floor and in the lab, running inspections, collecting data, and supporting problem-solving when issues pop up. You will not be on your own. You will work closely with the Quality & CI Manager, Process Engineers, and Operations team, with clear coaching and room to grow into a Quality Engineer or leadership path over time.

DUTIES/RESPONSIBILITIES:

Quality Control and Inspection

• Perform routine inspections on materials, in-process work, and finished products using established procedures.

• Follow control plans, sampling plans, and inspection criteria that are already in place, and help suggest updates when you see better ways.

• Complete First Article Inspections (FAIs) and basic capability checks with guidance from engineers.

Data, Documentation, and Compliance

• Record inspection results accurately in quality systems, spreadsheets, or databases.

• Help keep quality records, work instructions, and inspection forms up to date and easy to use.

• Support internal and customer audits by pulling records, walking processes, and answering basic questions about how we inspect.

Problem Solving and Nonconformances

• Help investigate nonconforming product, line issues, or customer complaints by gathering facts, photos, data, and samples.

• Participate in root cause discussions using simple tools like 5-Why and Fishbone with guidance from quality engineers.

• Support containment, sorting, and rework activities and help verify that corrective actions are working.

Process and Continuous Improvement Support

• Monitor quality trends such as scrap, defects, and rework, and help build simple Pareto charts and run charts.

• Suggest small, practical ideas to reduce errors, improve checks, or make visual controls clearer.

• Work closely with operators, supervisors, and engineers to make sure quality checks fit into the daily flow of work.

New Products and Supplier Support

• Assist with inspection activities for new product introductions such as FAIs, sample builds, and basic validation checks.

• Help inspect incoming materials when supplier issues arise and document any nonconforming lots.

Day-to-Day Examples

On a typical day you might:

• Check parts at the line using gauges or visual criteria and record the results.

• Sort a suspect lot, tag and quarantine nonconforming material, and update the logs.

• Join a short stand-up meeting to review the top issues from your area.

• Build a simple Excel chart of defects by type to share in the weekly quality meeting.

• Help prepare samples and paperwork for an upcoming customer visit or audit.

What Success Looks Like (Over Time)

You will be successful when:

• Inspection results are accurate, timely, and trusted by the team.

• Fewer surprises reach the customer because issues are detected and contained earlier.

• Quality records and forms are complete and easy to find during audits or investigations.

• Operators and supervisors see you as a helpful partner, not just “the person who says no.”

• You steadily take on more complex inspections and analysis with coaching from the Quality & CI Manager and engineers.

QUALIFICATIONS:

You might be a great fit if you have:

• An associate or bachelor’s degree in Engineering, Quality, Manufacturing, or a related field, or equivalent hands-on experience in a manufacturing environment.

• 1–3 years of experience in a quality, inspection, or manufacturing support role.

• Basic familiarity with quality tools such as control plans, FMEA, SPC, or root-cause analysis.

• Experience with common measuring tools (calipers, micrometers, gauges, comparators, or optical systems).

• Comfort using Excel and other basic software to record data and build simple charts.

• Exposure to ISO 9001 or other quality management systems.

• Strong attention to detail, good follow-through, and clear written and verbal communication.

If you do not meet every single requirement, we still encourage you to explore the role. We care about curiosity, willingness to learn, and a practical mindset.

WHAT YOU’LL GAIN:

• Hands-on experience in a secure manufacturing environment with real products in the field.

• A stronger quality toolkit, from inspection methods to basic SPC and root-cause analysis.

• A close working relationship with engineers, operators, and leaders who will help you grow.

• A clear path to roles such as Quality Engineer, Process Engineer, or Quality & Continuous Improvement leadership, backed by measurable contributions to yield, scrap, and complaint reduction