Patient Account Collections Manager at H2 Health – Jacksonville, Florida

Patient Account Collections Manager | Full-time | Remote

At H2 Health, we know that effective collections management is essential to maintaining a healthy revenue cycle that supports patient care. We are looking for a skilled Patient Account Collections Manager to lead our collections team, ensuring the highest level of performance in resolving accounts receivable while cultivating a culture of excellence and collaboration.

Your Role:

As the Patient Account Collections Manager, you will oversee all aspects of collections operations, from developing strategies for improvement to ensuring compliance with company policies and healthcare regulations.

• Lead and mentor the collections team, providing training and support to enhance skills and performance.
• Develop and implement collections strategies to minimize days sales outstanding (DSO) and maximize collections.
• Analyze accounts receivable aging reports and identify trends for proactive account management.
• Monitor collections metrics and performance indicators, and report results to senior management.
• Collaborate with other departments to address billing discrepancies, patient inquiries, and payer issues.
• Ensure compliance with HIPAA and other regulatory requirements related to patient accounts.
• Evaluate and improve collections processes to enhance efficiency and effectiveness.
• Maintain positive relationships with patients, fostering trust and communication throughout the collections process.

Requirements

• Bachelor's degree in healthcare administration, finance, or related field preferred; equivalent experience will be considered.

• A minimum of 5 years of experience in medical collections, with at least 2 years in a management or supervisory role.
• In-depth understanding of medical billing, coding, and payer regulations.
• Strong analytical and problem-solving skills, with the ability to identify trends and drive improvement.
• Exceptional interpersonal and communication skills, both written and verbal.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficient in medical billing software and Microsoft Office Suite.

Join H2 Health and lead a dynamic team dedicated to enhancing the healthcare experience through effective financial management!

Benefits

Why H2 Health?

We’re more than a workplace, we’re a community.

• Competitive hourly pay

• Full benefits: medical, dental, vision, and 401(k) with match

• PTO, paid holidays, and company-paid life insurance

• Growth opportunities in healthcare administration and operations

• Work-life balance with flexible scheduling options

• Supportive, clinician-led team culture

• Additional perks: parental leave, employee rewards, discounts, and recognition programs

Ready to make an impact on both sides of the front desk? Apply today and become a key part of a team that values your versatility.

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.