Receptionist at HallKeen Assisted Living Communities – Clinton, Massachusetts

Department: Administration

Reports To: Business Office Manager

Status: Non-exempt

Job Title: Front Desk Receptionist

Type: Part Time Nights and Weekends

Job Summary:

Responsible for operating telephone/communication center and serving as the information/referral center for all residents, associates, and departments. Provides services and support to associates in a manner that meets or exceeds community expectations in terms of professionalism.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.

· Answers incoming telephone calls in a professional, cheerful, and welcoming manner.

· Determine purpose of callers, and sources calls to appropriate department or associate and/or voice mail when appropriate.

· Retrieves messages from voice mail and forwards to appropriate department or associate.

· Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.

· Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

· Receives, sorts, and routes mail, and maintains and routes publications.

· Performs other clerical duties as needed, such as filing, photocopying, and collating.

· Collects rent checks from residents and family members and provides needed information to Executive Director.

· May perform other duties as assigned.

Minimum Qualifications:

· High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

· Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to residents, family members, and other associates of the community.

· Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.

· Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

Physical Demands:

• Physically able to move at least 20 lbs. without assistance.
• Physically able to bend, reach, and work in small areas.
• Physically able to push and pull office equipment and furnishings.