Associate, Box Office (Part-Time) at Zeiterion Theatre Inc – New Bedford, Massachusetts

Department: Engagement
Reports To: Box Office Manager
Location: On-site in New Bedford, Massachusetts, USA
Salary Range: $21.63 - $24.04/hour
Employment Type:

• Part-time, approx. 24 hours per week.
  • Box office operates Wed-Sat from 12-6pm plus additional hours during shows and other events. This position primarily covers our show night preparations and operating hours, typically occurring between 5pm-9pm.
• Non-Exempt

About The Zeiterion
The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive. Our work is guided by five core values: Imagination, Connection, Equity, Transparency, and Discovery. These values inform how we deliver on our mission and how we work together every day.

We are committed to cultivating a workplace where all individuals feel respected, valued, and empowered to contribute. As a team member, you’ll be part of a culture that supports creativity, collaboration, continuous learning, and inclusion. Learn more here: https://www.zeiterion.org

Position Summary
The Box Office Associate will be responsible for supporting the smooth operation of the box office and serves as a key contributor to delivering excellent, consistent, and accessible patron experiences. Working with the direction of the Box Office Manager and with the support of the Box Office Coordinator, this role handles daily ticketing operations and customer service. The Box Office Associate follows established policies, including appropriate cash handling protocol, and may step in to complete small event-related tasks as needed. This role plays a key part in advancing our mission and contributes to a supportive, inclusive, and imaginative work environment.
Key Responsibilities

• Operating the box office, including opening/closing duties, ticket sales (in-person and by phone), order fulfillment, and show-night service delivery

• Answering patron inquiries, troubleshooting issues, and providing accessible and welcoming customer service

• Supporting accurate cash handling, reporting, and daily reconciliation during assigned shifts

• Proficient use of the Z’s ticketing and software systems and pursuing ongoing professional development in this area in response to organizational needs.

• Other duties as assigned

Qualifications

Required

• Welcoming and knowledgeable customer service/patron engagement

• Attention to detail and follow-through

• Clear communication skills

• Proficiency in cash handling and reconciliation

• Commitment to accessible and equitable service delivery

Preferred

• Prior customer service and cash handling experience

• Bi-lingual applicants with Spanish, Creole, Portuguese and ASL proficiency

What We’re Looking For
In addition to relevant experience, we’re looking for a colleague who:

• Brings a spirit of curiosity, creativity, and openness

• Communicates with clarity, honesty, and care

• Thrives in a collaborative, relationship-centered team

• Shares our commitment to equity, inclusion, and anti-racism

• Is excited to learn, grow, and imagine new ways forward

Our Workplace Culture
As part of your onboarding, you’ll be welcomed into a culture that reflects our values:

• Imagination – We encourage creative problem-solving and fresh ideas from every level of the organization.

• Connection – We work with empathy and respect, building strong relationships across teams.

• Equity – We actively address inequities in our systems and strive for inclusive representation in all we do.

• Transparency – We communicate openly, share information proactively, and make decisions with integrity.

• Discovery – We support risk-taking and learning from mistakes as essential parts of growth.

We create a workplace where you can bring your full self, feel supported, and know your contributions matter.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment ranges from low to high

• The Z is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams

• The Zeiterion is on an active, and ongoing, journey to be anti-racist organization - advancing anti-racist policies and practices, and fostering and sustaining a culture that values community, social justice, and equity

TO APPLY

Applications will be reviewed on a rolling basis until the position is filled. To be considered, please submit:

1. Your resume
2. A brief cover letter expressing your interest in the role

We deeply value working with individuals from a rich mix of backgrounds, experiences, and perspectives. We believe this diversity strengthens our institution and enriches our community. While we've outlined the qualifications and experience that we think will help someone thrive in this role, we also recognize that talent comes in many forms. If your background doesn't perfectly align with every requirement, we still encourage you to apply - your unique perspective might be exactly what we need.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact careers@zeiterion.org or call 774-425-3413 x122.

EQUAL OPPORTUNITY EMPLOYER

The Zeiterion is an equal opportunity employer. We celebrate equity and are committed to creating an inclusive, thriving environment for all employees, including but not limited to a culture of antiracism in which we build policies, procedures, and a safe space for people from all backgrounds to feel safe and seen in our employ, in our seats, and on our stage. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status