Customer Service Coordinator in Smithfield, Rhode Island at Acclaro Corporation

About Acclaro Corporation

Acclaro Corporation is a pioneering medical device company specializing in innovating, developing, and bringing to market the game-changing solutions to address today’s most challenging unmet needs in medical aesthetics and surgical fields. Committed to continuous innovations, Acclaro Corporation aspires to lead the energy-based medical device industry by aligning the latest technologies with market demand to deliver life-changing results for healthier and happier life for all men and women in the world.

At Acclaro, we treat each team member like family. We give our employees a voice to help strengthen and grow our organization and encourage everyone to innovate, lead and create. We give our employees the support, recognition, and room to grow their careers. We all work together as one collective team!

About The Role

As a Customer Service Coordinator in our Service department, you will play a key role in delivering an exceptional client experience in a high-volume medical aesthetics environment. This salaried, full-time position is responsible for coordinating day-to-day client interactions, ensuring efficient scheduling, and serving as a primary point of contact for providers, clinical trainers and field engineers. You will balance professionalism and empathy while managing a fast-paced workflow, supporting both clinical and administrative teams to maintain a smooth, welcoming, and compliant practice.

What You'll Do

• Coordinate scheduling of installations, repairs, preventative maintenance, and clinical training across Acclaro Medical’s device portfolio
• Manage calendars and logistics for field service engineers and clinical trainers
• Respond to customer inquiries via phone and email in a timely, professional, and solutions-focused manner
• Maintain accurate and detailed records in Salesforce CRM, including service history, preventative maintenance schedules, service agreements, and training documentation
• Ensure proper inventory management and coordination for planned maintenance and service calls
• Support escalation and resolution of technical and service-related issues in collaboration with internal departments
• Provide proactive customer updates and ensure all stakeholders are informed of timelines and next steps
• Act as the internal point of contact for coordination across sales, clinical, service, and logistics teams
• Support cross-functional efforts to improve service workflows and overall customer satisfaction

Qualifications

• Bachelor’s Degree strongly preferred
• Minimum of 4 years of experience in a coordination or technical support role, preferably in the healthcare or medical device industry
• Strong organizational and problem-solving skills with proven attention to detail
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Hands-on experience with Salesforce CRM is required
• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize in a high-volume, fast-paced environment
• Demonstrated ability to work cross-functionally and independently
• Strong interpersonal skills with a customer-first mindset
• Flexible availability, with occasional evening or weekend hours as needed