Data Specialist and School Certifying Officer (SCO) at Franklin Pierce University – Rindge, New Hampshire

Position Summary:
Are you someone who takes pride in doing meaningful work, enjoys helping people, and thrives in a role where every day brings something new? If so, we’d love to hear from you! In the position of Data Specialist and SCO, you’ll be a trusted resource for students, faculty, and staff — handling everything from transcript requests and degree verifications to diploma processing and academic records management. You’ll also play an important role as our School Certifying Officer, certifying veteran and military-connected students for their educational benefits and answering VA questions. Reporting directly to the University Registrar, you’ll be part of a collaborative, service-minded organization that genuinely values putting students first. We proudly welcome applications from motivated candidates who may not have experience in every area listed — if you’re enthusiastic, dependable, and eager to grow, we’re committed to investing in your success.

ESSENTIAL POSITION DESIGNATION: This position is not designated as an essential position.

TYPE OF SUPERVISION RECEIVED: General direction and supervision received from the University Registrar.

POSITION DUTIES AND RESPONSIBILITIES:

Essential Functions of the Position:

• Administer all veteran and military educational benefit programs
• Manage the registrar email account, answers phone, and assists office walk-ins
• Transcript & degree verification processing
• Manages diploma processing, packaging and mailing
• Purchasing agent for the office - maintain internal and external office supplies and commencement related purchasing
• Perform various day-to-day office administrative functions to include but not limited to
  • customer service
  • the collection, verification, review and processing of student and faculty documents within established regulations and procedures; applies relevant policies and procedures relating to requests and verifications
  • organization and maintenance of record keeping systems that include both hardcopy and computerized records; enter and retrieve data to create standard and special reports; document and cross-reference data; screen and record information; respond to standard information requests; answer questions, explain policies or procedures. '
• Contribute to the review of service functions and interactions of the Registrar's Office to increase efficiency and consistency in policies and procedures between all Colleges of the University
• Other duties as assigned.

Benefits:
At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more!

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations.

About FPU

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.

Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders.

At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.

Notice of Nondiscrimination
Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.

Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion. Franklin Pierce University is an EO/AA/Vet/Disability employer.