Medical Receptionist in Joliet, Illinois at PainPoint Health

Full-Time | $17–$20/hour | Monday–Friday 8am-5pm
Location: Joliet, IL 60435Pain & Spine Institute (PSI) is a multidisciplinary pain practice serving Northwest Indiana and the greater Chicago area. Our physicians specialize in interventional pain management—offering diagnostic nerve blocks, spinal injections, implantable neuromodulation, and regenerative therapies. Guided by a patient-first philosophy, we emphasize compassionate communication, individualized care, and innovation in pain medicine.

The Opportunity
As a Medical Receptionist at PSI, you’ll be the first point of contact for our patients—greeting visitors, coordinating front desk operations, and maintaining accurate records. Your attention to detail and empathy will help ensure efficient patient flow and a welcoming environment that reflects PSI’s commitment to quality care.

What You’ll Do
Patient Experience & Administrative Support

• Greet and check patients in and out, ensuring a positive, professional first impression.
• Register patients, collect co-pays and deposits, and prepare required documents (new patient forms, insurance cards, privacy notices).
• Schedule appointments, answer phones, and direct calls in a friendly, efficient manner.
• Maintain confidentiality and security of patient records while ensuring charts are properly organized and updated.

Clinical Coordination

• Prepare examination rooms and assist with documentation such as medical histories, vitals, and test results.
• Ensure compliance with healthcare regulations, including HIPAA and OSHA.
• Maintain supplies, cleanliness, and readiness of the facility environment.

Team Support & Compliance

• Interact professionally with physicians and staff to promote a supportive and collaborative environment.
• Complete required annual training and adhere to facility guidelines and safety protocols.
• Perform additional administrative duties as assigned.

You’ll Thrive in This Role If You…

• Bring warmth, professionalism, and strong communication skills to every interaction.
• Are organized, detail-oriented, and capable of managing multiple tasks in a busy clinical setting.
• Take pride in maintaining confidentiality and supporting efficient patient care.
• Enjoy being part of a compassionate, team-oriented environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in an administrative role; prior healthcare experience preferred.
• Strong verbal, written, and interpersonal communication.
• Able to sit, stand, or walk for extended periods; lift up to 25 lbs; use hands for routine office tasks; and communicate clearly with proper visual focus.
• Proficiency in Microsoft Office Suite.
• Excellent organization and attention to detail.
• Familiarity with medical terminology and recordkeeping practices.
• Ability to work independently and maintain confidentiality.

What We Offer

• Health, Dental & Vision Insurance
• Life & AD&D Insurance
• Health Savings Account (HSA)
• Retirement Savings Program
• LifeMart Employee Discount Program
• Health Management Tools
• Employee Assistance Program (EAP)
• Emergency Travel Assistance Program
• Paid Time Off (PTO)
• Company-Paid Holidays
• Bonusly (Employee Recognition Platform)
• DailyPay (On-Demand Pay Access)

Ready to Make a Difference?
If you’re passionate about providing exceptional service and want to be part of a mission-driven clinic improving lives through advanced pain care, we’d love to hear from you.
Apply today and help patients take their first step toward healing.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.