Copy of Patient Services Specialist in Port Charlotte, Florida at PRECISION HEALTHCARE SPECIALISTS LLC

Precision Healthcare Specialists is seeking a friendly, professional, and patient-focused Patient Service Specialist (PSS) to join our growing team. The Patient Service Specialist serves as the first point of contact for patients and visitors, helping to create a welcoming and positive experience while supporting efficient front-office operations. This position is responsible for scheduling appointments, patient registration, insurance verification, and providing exceptional customer service in a fast-paced specialty healthcare environment.

• Greet patients, visitors, and vendors in a professional and courteous manner.
• Provide outstanding customer service while maintaining a compassionate and patient-centered approach.
• Answer incoming telephone calls and respond to patient inquiries promptly and professionally.
• Assist patients with scheduling, registration, and office-related questions.
• Maintain patient confidentiality in accordance with HIPAA regulations.

• Schedule, reschedule, and confirm patient appointments.
• Verify patient demographics and update information accurately within the Electronic Medical Record (EMR) system.
• Complete patient registration and ensure all required documentation is obtained.
• Collect and scan insurance cards, identification, referrals, and other required paperwork.
• Coordinate appointments, testing, and referrals as directed by providers and clinical staff.

• Verify insurance eligibility and benefits prior to patient appointments.
• Obtain and document referrals and authorizations as required.
• Collect co-pays, deductibles, balances, and other patient payments.
• Process receipts and maintain accurate payment records.
• Explain basic insurance and billing information to patients when appropriate.

• Maintain accurate patient records and documentation.
• Manage incoming and outgoing faxes, mail, and correspondence.
• Ensure waiting and reception areas remain clean, organized, and welcoming.
• Assist with medical records requests and documentation management.
• Support providers and clinical staff with administrative tasks as needed.
• Participate in departmental meetings, training, and quality improvement initiatives.

• High School Diploma or GED.
• Minimum of 1 year of medical office, healthcare, or customer service experience.
• Experience with appointment scheduling and patient registration.
• Knowledge of medical terminology and healthcare office procedures.
• Strong computer skills and experience with Electronic Medical Records (EMR) systems.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to maintain professionalism and confidentiality at all times.

• Previous experience in a specialty medical practice.
• Insurance verification and authorization experience.
• Bilingual (English/Spanish) preferred.
• Experience with Paylocity, Athena, eClinicalWorks, or similar healthcare software.

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift up to 15 pounds occasionally.
• Ability to use computers, telephones, and office equipment for extended periods.

Precision Healthcare Specialists is committed to providing exceptional specialty healthcare services while fostering a supportive and collaborative work environment. Our Patient Service Specialists play a vital role in ensuring a seamless patient experience and supporting our mission of delivering outstanding care to the communities we serve.

Precision Healthcare Specialists is an Equal Opportunity Employer.