In Home Services Coordinator VDC in Coos Bay, Oregon at South Coast Business Employment Corporation

The Veteran-Directed Care (VDC) Program Coordinator is responsible for coordinating, implementing, and monitoring the Veteran-Directed Care program in collaboration with the Department of Veterans Affairs (VA), local healthcare partners, community providers, participants, and designated representatives.

The VDC program supports eligible Veterans who need assistance with activities of daily living and other ongoing support services by providing greater choice and control over the services they receive. Participants develop individualized spending plans and direct the selection and management of workers who provide approved services in accordance with program requirements.

The VDC Program Coordinator ensures that participants receive appropriate information, support, and assistance while maintaining accurate documentation, monitoring service delivery, coordinating caregiver payments, and ensuring compliance with applicable VA requirements, organizational policies, contractual obligations, and fiscal controls.

Essential Duties and Responsibilities

1. Program Coordination and Administration

• Coordinate day-to-day operations of the VDC program within the AAA.
• Serve as a primary point of contact for Veterans, authorized representatives, caregivers, VA personnel, healthcare partners, and other service providers.
• Coordinate referrals, intake, eligibility verification, enrollment, and ongoing participant services.
• Maintain program procedures, workflows, forms, tracking systems, and documentation.
• Monitor caseloads, service utilization, program performance, and participant needs.
• Coordinate with AAA leadership to address program challenges, staffing needs, and service delivery concerns.
• Participate in program meetings, partner meetings, and required training.

2. Participant Direction and Support

• Explain the VDC program, participant responsibilities, available supports, and applicable program requirements.
• Assist participants in understanding their options for directing their care and selecting qualified workers.
• Support the development and maintenance of individualized service plans and participant-directed spending plans, as required by the applicable program model.
• Help participants understand allowable services, spending limitations, documentation requirements, and available resources.
• Coordinate referrals to appropriate community services and supports.
• Monitor participant satisfaction, service continuity, and changes in circumstances.
• Respond to participant concerns and coordinate corrective action when necessary.
• Ensure participants are treated with dignity, respect, and consideration for their individual preferences and independence.

3. Caregiver and Worker Coordination

• Assist participants with understanding the process for selecting, hiring, and managing their workers.
• Coordinate required worker enrollment, onboarding, and documentation with the appropriate administrative or fiscal agent.
• Verify that required employment, screening, payroll, and program documentation is complete before services or payments are authorized, as applicable.
• Provide guidance regarding timekeeping, service documentation, approved work duties, and reporting requirements.
• Monitor service delivery and address discrepancies, missed services, and participant or caregiver concerns.
• Coordinate changes in caregiver arrangements and support continuity of care.
• Refer payroll, employment, and worker classification questions to the appropriate human resources or fiscal personnel.

Minimum Qualifications

• Associate degree in human services, healthcare administration, social services, business administration, or a related field; relevant equivalent experience may be considered.
• Two or more years of experience in program coordination, case management, healthcare services, human services, or a related field.
• Experience maintaining confidential records and completing detailed documentation.
• Ability to interpret program procedures, follow contractual requirements, and identify compliance concerns.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office and electronic recordkeeping systems.
• Ability to work respectfully and effectively with Veterans, older adults, people with disabilities, caregivers, and diverse community members.

Preferred Qualifications

• Experience working with Veterans or Veteran-directed services.
• Knowledge of VA programs, long-term services and supports, Medicaid-funded services, or Area Agency on Aging programs.
• Experience with payroll documentation, budget tracking, payment reconciliation, or grant-funded program administration.
• Experience conducting file reviews, quality assurance, compliance monitoring, or audit preparation.
• Knowledge of Oregon community resources and aging and disability services.