Revenue Cycle Manager in Coralville, Iowa at WEST MUSIC CO INC

Our Revenue Cycle Manager works independently (but under general supervision of our Chief Financial Officer) to assist West Music in meeting our mission of Encouraging people of all ages and abilities to: Play now. Play for life. This position focuses on managing the West Music Accounts Receivable team and overseeing all areas of credit, billing, and collection within the Accounts Receivable team. Successful candidates will have expertise in reviewing and determining customer credit limits billing and related customer service, evaluating customer accounts, handling escalated delinquent accounts and managing the flow of the collection department. This manager will be tasked with continuously evaluating, improving and enforcing in addition to managing and leading the accounts receivable team, ensuring all policies and procedures are being followed.

Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned as business needs dictate.

• Supervise day-to-day activities of accounts receivable team
• Establish performance measurables and coach team members to expectations
• Ensure company credit related processes are documented, train West Music associates on processes, monitors associate compliance with established credit policies and procedures.
• Review processes and develop improvements focused on an exceptional customer experience and greater efficiency and productivity for the company
• Perform credit checks on potential customers, complete credit files and suggest credit limits to Chief Financial Officer. Update existing accounts as necessary.
• Review credits and debits issued to customers for appropriateness and accuracy.
• Complete collection calls to key accounts and assign other customer accounts to team.
• Oversee auditing of delinquent accounts considered to be uncollectable; ensures maximum efforts have been taken before assigning bad credit.
• Act as the company’s main point of contact for credit & collection vendors, evaluating current and searching for new partners as necessary.
• Provide technical accounting and business support for areas under responsibility
• Support Chief Financial Officer with annual audit.
• Complete month-end close responsibilities, including reconciliation of accounts and sending customer statements
• Create ad-hoc reports and documents for management on an as requested.
• Ensure integrity of all related areas of financial statements and supporting schedules
• Discuss results with senior leadership and key stakeholders
• Assist with special projects and reports as needed.
• Complete other tasks and duties as assigned.

Education and/or Experience:

Required Qualifications

• Associate’s or Bachelor’s Degree in Accounting or Finance. Will consider equivalent work experience in lieu of education.
• Prior experience in managing team members
• Skilled with Microsoft Office products, specifically possessing intermediate skills in Excel.
• Prior experience in managing workflow and completion of projects in a timely manner.

Preferred Qualifications

• Prior use of Microsoft Dynamics NAV ERP
• Prior use of Hubspot CRM
• Prior work with collections vendors

Key competencies:

• Service Commitment – demonstrates a personal commitment to delivering high quality, professional, responsive service to customers and co-workers
• Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
• Technology Focus – strives to find technological solutions to improve and streamline processes
• Process Champion – has the ability to clearly define work processes, communicate and train a team, and find ways to continuously improve.
• Team Player/Collaborative – collaborates with fellow associates across all departments to achieve West Music goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with co-workers.
• Results oriented –desires to take on and has a drive to meet project deadlines.
• Adaptable –Responds positively to evolving priorities or work assignments; open to feedback.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.