Navigator in Harrisburg, Pennsylvania at Hamilton Health Center Inc

The Navigator supports patients by identifying and addressing barriers to care, coordinating services, and connecting individuals to internal and community-based resources. This role works closely with care teams to support early intervention, care coordination, and follow-up, while addressing social determinants of health and improving patient engagement, adherence, and outcomes.

ESSENTIAL FUNCTIONS:Care Team & Patient Support· Assist patients in overcoming barriers to care and completing referrals· Provide early intervention and screening services in collaboration with care teams· Screen patients for social determinants of health and identify unmet needs· Support care planning, monitor follow-up, and track patient outcomes· Assist patients with missed appointments, adherence, and continuity of care
Service Coordination & Navigation· Navigate healthcare systems and coordinate services for patients· Identify appropriate resources and provide patient education· Facilitate referrals, case management, advocacy, and service linkage· Close gaps in care and address compliance-related concerns· Document care coordination activities and referral outcomes using appropriate medical terminology
General & Administrative Responsibilities· Maintain patient confidentiality and follow all security, privacy, and HIPAA requirements· Attend meetings, participate in trainings, and assist with reports and documentation as needed· Support regulatory, quality, and compliance efforts· Contribute to organizational revenue cycle goals, where applicable· Travel as needed for home visits or community-based services· Perform other duties as assigned in support of Hamilton’s mission and patient care goals
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:· Understanding of healthcare services, community resources, and basic medical terminology· Strong interpersonal, communication, and customer service skills· Ability to work effectively with diverse populations and interdisciplinary teams· Proficiency with basic computer systems and data entry· Ability to manage multiple priorities and follow through on patient-related tasks
EDUCATION & EXPERIENCE REQUIREMENTS:· High School Diploma or equivalent required· Minimum of two (2) years of relevant work experience· Three (3) years of clinical experience preferred.
PREFERRED QUALIFICATIONS:· Associate degree preferred· Bachelor’s degree in Social Work, Psychology, Human Services, or related field preferred· CPR / First Aid certification· Knowledge of Joint Commission standards· Bilingual skills (Spanish, Nepali, or French)
EQUAL OPPORTUNITY EMPLOYER:Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status. All employment decisions are based on qualifications, merit, and business needs.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with co-workers, internal and external customers, and outside contractors and vendors.
MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING SKILLSAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS/MOTOR COORDINATIONRequires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 15 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment. May require sitting or standing for long periods of time.
WORK ENVIRONMENTExposure to routine medical office/health clinic conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.