School Operations Sr Manager in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a School Operations Sr Manager based in the United States.

This leadership role is focused on delivering exceptional operational and technology support experiences for virtual school teams nationwide.
You will lead a customer support organization, developing processes and teams that help educators and school staff succeed.
The position combines people management, operational strategy, stakeholder collaboration, and continuous improvement.
You will work closely with technology, product, and operations teams to identify challenges, improve services, and advocate for school needs.
This role offers the opportunity to influence large-scale education operations through data-driven decisions and innovative support solutions.
The ideal candidate is a strategic problem solver who thrives in remote environments and is passionate about improving user experiences.

The School Operations Sr Manager will lead a high-performing support function responsible for resolving operational and technology challenges faced by virtual school staff. This role requires strong leadership, cross-functional collaboration, and the ability to continuously improve service delivery through effective processes and data insights.

• Lead, coach, and develop a team of customer support professionals responsible for assisting school staff with product and technology-related issues.
• Establish service excellence standards and drive improvements in support processes, communication, and issue resolution.
• Partner with IT, Product, and Operations leaders to prioritize challenges, communicate impacts, and advocate for school team needs.
• Monitor service performance through dashboards, reporting tools, and operational metrics to identify trends and improvement opportunities.
• Provide leadership teams with issue analysis, root cause insights, and recommendations to improve operational effectiveness.
• Develop and implement initiatives focused on innovation, stakeholder satisfaction, and enhanced support experiences.
• Manage team performance, including hiring, onboarding, coaching, assigning work, and supporting professional development.
• Build strong relationships across departments to ensure alignment and effective resolution of complex operational challenges.

The ideal candidate brings extensive experience leading customer support, service operations, or technology support teams, with strong analytical abilities and a passion for improving organizational performance.

• 7+ years of experience in customer support, service desk, IT support, operations, or a related leadership role.
• Demonstrated experience managing and developing teams while driving performance and service quality.
• Strong analytical, problem-solving, and decision-making skills with the ability to identify trends and recommend solutions.
• Excellent communication, presentation, and stakeholder management abilities.
• Experience using support platforms, reporting tools, dashboards, and operational data to improve performance.
• Proficiency with Microsoft Office tools, including Outlook, Word, Excel, PowerPoint, and Copilot.
• Ability to operate effectively in a remote work environment and collaborate with distributed teams.
• Experience in project management, information technology, or education technology environments is preferred.
• Bachelor’s degree and prior leadership experience are desirable.
• Ability to travel approximately 15% of the time and successfully complete required background checks.

• Competitive salary range of approximately $74,645 to $91,000, based on experience, qualifications, location, and market factors.
• Potential eligibility for performance-based bonus opportunities.
• Comprehensive benefits package including healthcare coverage.
• Retirement contribution programs.
• Paid time off and employee wellness benefits.
• Fully remote, home-based work environment.
• Opportunities for professional growth, learning, and career development.
• Opportunity to make a meaningful impact within innovative education and technology solutions.