Audio Visual Sales Project Coordinator in Wixom, Michigan at Nationwide Video
NewSalary: $29.00 - $36.00/hrJob Function: SalesEmployment Type: Full-Time
Nationwide Video
Wixom, Michigan, 48393, United States
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Job Description
Overview:The Sales Project Coordinator is a primary customer-facing position for our Sales Division and is responsible for providing outstanding service to customers before, during and after a purchase. It is the responsibility of the Sales Project Coordinator to maintain and continuously improve a set of specific activities designed to enhance the level of customer satisfaction by ensuring that a product or service meets their expectations.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customer Service-related responsibilities include but are not limited to:
Warehouse and Inventory-related responsibilities include but are not limited to:- Helping the customer make the right decision in product selection.
- Creating internal purchase orders and working with the procurement team.
- Demonstrating broad knowledge in terms of equipment capability and compatibility with peripherals to the customer.
- Maintaining and communicating deliverable timeframe to customer and sales staff.
- Researching and documenting information on new customers, including:
- Credit card authorization
- Credit references
- Tracking payments
- Tax information
- Insurance certificates
- Verification of Order Fulfillment paperwork to ensure order completeness.
- Provide sales assistance to the current sales team.
- Research product information to create and/or modify quotes based on customer needs.
- Confirm estimated time of arrival (ETA) with manufacturers on pending orders. Provide updates to the sales team and customers.
- Oversight of the entire life cycle of order management, fulfillment, shipment, and post order for all new inventory sales.
- Completes all customer and internal projects on time, to specifications, and with accuracy and efficiency.
- Generate assorted reports and forecasts as needed by department managers.
- Addresses questions, concerns, and/or complaints throughout the project/customer orders.
- Acts as a liaison between the company, customers, and vendors.
- Coordinate with the Logistics team to create shipments and organize all BOL documentation
- Communicate tracking status of outbound orders to confirm delivery.
- Receive inbound customer inventory and perform Quality Control inspection for accuracy and completeness.
- Solving delivery issues, including:
- Shipment tracking
- Client communication in terms of item deliverables
- Status updates
- Manage back-order status
- Strong Data Entry Skills
- Strong Transcription Skills
- Basic Computer & Internet Skills
- Excellent Organizational Skills
- Excellent Interpersonal and Customer Service Skills
- Strong Analytical and Problem-Solving Skills
- Strong Telephone Handling and Etiquette
- Strong Email Response Handling and Etiquette
- Strong Microsoft Office Skills (Excel, PowerPoint, Outlook, Word)
- Excellent Time Management Skills
- Basic Web Research & Information Management Skills
Required Education and Experience:
- Minimum of one year experience in A/V rental industry or related field.
- Minimum of one year experience in project management.
- High School Diploma or equivalent
- 2-5 years of experience in A/v rental industry or related field.
- 2-5 years of experience in project management.
- Associates Degree or industry related Certification
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Job Location
Wixom, Michigan, 48393, United States
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