Systems Trainer/Quality Control Manager in Denver, Colorado at Moody Insurance Agency Inc

Founded in 1972, Moody Insurance Agency, Inc. is a family-owned and operated independent insurance brokerage headquartered in Denver, Colorado. For more than 50 years, we have provided comprehensive Commercial Lines, Personal Lines, Employee Benefits, and Surety solutions to businesses and individuals across the country. With approximately 140 employees and $37 million in annual revenue, Moody Insurance has earned a reputation for exceptional client service, industry expertise, and long-term relationships. We are recognized as the 5th largest insurance broker in Colorado by the Denver Business Journal and ranked #87 on Insurance Journal’s Top 100 Property/Casualty Agencies in the United States.

We are also proud to be Great Place to Work® Certified™, reflecting our commitment to fostering a collaborative, supportive, and rewarding workplace culture. As a family-owned organization, we value integrity, teamwork, innovation, and putting people first, both our clients and our employees.

As a Systems Trainer/Quality Control Manager, you will make an impact by developing and delivering systems, process and workflow training, and overseeing quality and performance outcomes. This unique hybrid role supports the development of our commercial and personal lines employees in operational procedures and systems for all new hires and newly promoted individuals. You will also oversee the review of quality outcomes in team member performance, providing coaching and additional training as needed.

What You Will Do:

• Develop and deliver internal training programs for all systems, process workflows and operational procedures for all Moody employees. This includes all new hires and newly promoted employees. Provide group and team training as needed for systems process or procedure changes as needed.
• Drive the design and execution of scalable training content, available in multiple formats (in-person, virtual, self-paced) to support learning preferences and accessibility.
• Conduct individual training and quality control measures for new hires and newly promoted employees on department-specific software applications. Facilitate training in new systems processes/procedures for teams or groups as needed.
• Collaborate with leadership to evaluate system process/procedure performance and conduct individual re-training on software applications as needed. Maintain training checklists to ensure consistency, updating/modifying as needed. Work closely with department trainers to ensure training is thoroughly completed.
• Monitor training KPIs and provide reporting on training outcomes and engagement to supervisors
• Serve as a key stakeholder in process improvement efforts, identifying gaps in knowledge, efficiency, and system usage. Recommend training updates to address and close learning gaps.

Background/Experience:

• Three to five years of work experience, with a minimum of two years of property & casualty insurance experience. Experience developing and delivering training is strongly preferred or equivalent experience overseeing operations quality control or systems support.
• Strong understanding of insurance agency systems including AMS360, ImageRight, or other insurance-related platforms.
• Ability to translate complex technical concepts into clear and practical learning experiences.

What Moody offers:

Moody offers full-time employees a significant, competitive and comprehensive total rewards package. The target salary range for the role is $75,000-85,000 annually and can vary based upon experience, education and/or skill set. Our benefit package includes: medical, dental, vision, HSA Banking, Flexible Spending/Dependent Care Accounts, 401(k), Disability and Group Life/AD&D, paid time off, Colorado Paid Family & Medical Leave, pet insurance and other supplemental benefit offerings.