Inside Sales and Customer Service Representative in Plant City, Florida at Warren Equipment Inc

Outside Sales Representative / Customer Support – Full-Time
Location: Plant City, FL

Warren Equipment Company is a family-owned manufacturer of truck equipment serving municipalities, construction companies, and agricultural customers. We are looking for a motivated and customer-focused Outside Sales Representative / Customer Support team member to help support customers, grow sales, and provide excellent service throughout the region.

This role combines customer service, sales support, warranty coordination, and relationship building. If you enjoy working with customers, solving problems, and representing quality products, we’d love to hear from you.

What You’ll Do:
-Greet and assist walk-in customers as needed
-Work in collaboration with designated Regional Sales Managers or General Manager
-Troubleshoot problems with customers regarding products sold
-Attend trade shows and events as designated by manager
-Develop and maintain product knowledge on all Warren products and parts
-Assist with parts sales as required, including but not limited to: parts calls, managing shared Part Sales email box, processing parts orders, follow-up to ensure parts shipped as promised
-Contact current and prospective clients through phone calls and emails to explain products, including new developments, and create sales opportunities
-Perform other job-related duties and responsibilities as may be assigned by management
-Handle warranty and customer service calls

What We’re Looking For:
-Associate degree or equivalent sales experience in a related industry
-Strong communication and customer service skills
-Positive attitude and team-oriented mindset
-Ability to build relationships and solve customer problems
-Organized and able to manage multiple tasks
-Comfortable learning technical products and equipment
-Mechanical or truck equipment knowledge is a plus

Preferred Skills:
-Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint)
-Comfortable using business software and ERP systems (Microsoft Business Central experience is a plus)
-Strong presentation and communication skills
-Ability to learn product configuration, quoting, and ordering processes
-Ability to work independently while staying connected with the team

Work Environment & Physical Requirements
-Office, shop, and customer environments
-Frequent sitting, standing, walking, and occasional lifting
-Ability to lift up to 40 lbs occasionally
-Ability to travel by car and airplane when needed
-Ability to work trade shows and customer events that may require extended standing/walking

Schedule & Travel
-Full-time position averaging 40 hours per week
-Standard schedule determined by management
-Occasional evening or weekend work as needed
-Up to 5% travel, including occasional trade shows and customer events

Benefits:
-Paid Holidays (9 per year)
-Paid Vacation
-Health Insurance (PPO & HSA options)
-Company-paid Life Insurance
-401(k) with company match
-Overtime opportunities where applicable

Why Work at Warren Equipment Company?
-Family-owned company with a strong team culture
-Stable, long-term opportunity
-Opportunity to build customer relationships and grow professionally
-Supportive work environment with quality products and established customers

Equal Opportunity Employer:
Warren Equipment Company is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.